Ask West Kelowna
Looking for a facility, program or service? We can help get you to the right place.
Ways to connect with us:
- Call 778-797-1000 or email us at info@westkelownacity.ca
- Ask West Kelowna through our website email submission form
- Submit an online service request
- Pay bills and property taxes online through your financial institution. Submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line.
- Our address is 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7
- Connect with us on Facebook, Twitter or Instagram
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City Hall |
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Mailing and City Hall street address 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7
General inquiries/main reception
Hours of operation 8:30 a.m. to 4:30 p.m. Monday to Friday Offices are closed on statutory holidays or days in lieu:
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| Accessibility Services |
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Accessible parking permits
HandyDART
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Accessible Parking Permits |
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Complete Parking Permit Application
Pay for New Parking Permit
Renew Parking Permit
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After hours emergencies |
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Ambulance, fire and police
Dog attacks
Roads and drainage
Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads
Sanitary sewer and water
Wildlife - bears and mountain lions
William R. Bennett Bridge
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Arenas/Ice Rinks |
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Jim Lind and Royal LePage Place - Mount Boucherie Recreation Complex 2760 Cameron Road, West Kelowna, BC, V1Z 2T6
Bookings
Maintenance
Schedules
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Beaches and Boat Launches |
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Find a beach or boat launch
Report maintenance issues
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Bear and Other Wildlife Conflicts |
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Immediate danger
Inquiries and questions
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Building Permits and Inspections |
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Business Needs - Business Directory Economic Development, Licensing, Permits and Other Services |
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Applications - cancellations, new and renewals Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.
Business Licensing
Business Directory
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Bylaw Enforcement |
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City of West Kelowna City Hall
3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7
Complaints, ticket inquiries and information
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Cemetery |
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Interments, maintenance, mausoleums and plots
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Communications, Media Relations and Community Engagement |
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Communications and Community Engagement
Media Relations
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Community Centres |
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Lakeview Heights Community Centre - temporarily closed 860 Anders Road, West Kelowna, BC V1Z 1J9
Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
Westside Seniors Centre 3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6
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Council |
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Agendas and minutes, meetings and public hearings
Contact Mayor and Council
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Development Services, Planning and Subdivisions |
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Current and long range planning
Development applications and subdivision approvals
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Dog Control |
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The Regional District of Central Okanagan (RDCO) oversees dog licenses and dog control programs within the Central Okanagan. Abuse and animal cruelty (including dog in a hot car)
Dangerous dogs, excessive barking, strays and general inquiries
Dog attacks
Licensing and other inquiries
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Drainage and Storm Water Issues |
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General inquiries and non-emergencies
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Engineering |
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General inquiries, capital projects and transportation planning
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Facilities |
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General inquiries and maintenance
Lakeview Heights Community Centre - temporarily closed 860 Anders Road, West Kelowna, BC V1Z 1J9
Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
Westside Seniors Centre 3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6
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Facility and Field Bookings |
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Book a community centre Lakeview Heights Community Centre - temporarily closed 860 Anders Road, West Kelowna, BC V1Z 1J9
Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
Book a field or park
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Finance |
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For property tax and utility bill inquiries, please contact our Taxation and Utility Billing staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries. Accounts payable
Accounts receivable
Property taxes
Utility Bills (Garbage, recycling, sewer and water)
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Fire & Rescue |
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Fire House #30 - Administration Office 2406 Drought Road, West Kelowna, BC V4T 1P6 8:00 a.m. to 4:00 p.m. Monday to Friday, excluding holidays
Accidents, fires and emergencies
After hours non-emergency line and all burning complaints
Burning permits
Fire Stations
Forest fires
Inspections
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| Flooding |
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Emergencies
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| Freedom of Information |
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| Garbage and Recycling |
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Accepted and banned materials
Billing inquiries, cart change or upgrade
Missed collection
Glenmore Landfill
Regional Waste Reduction Office
Westside Residential Waste Disposal and Recycling Centre 2640 Asquith Road, West Kelowna B.C. V4T 1V7
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Human Resources |
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General Inquiries
Job Opportunities
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Library |
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Westbank Branch 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7
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Logo Request |
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Parks and Trails |
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Find a park or trail
Bookings
General inquiries and maintenance
Central Okanagan Regional District Parks
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Policing/RCMP |
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Administration 2390 Dobbin Road, West Kelowna, BC V4T 2H9
Accidents, crimes in progress and emergencies
Citizens' patrol and community policing
Crime prevention
CrimeStoppers tips
Non-emergency number and speed enforcement
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Pool |
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Johnson Bentley Memorial Aquatic Centre (JBMAC) 3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6
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Property Taxes |
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Purchasing |
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Recreation and Culture |
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General inquiries and program registration
Facility bookings
Program information
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Roads, Sidewalks and Snow and Ice Control |
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Sanitary Sewers |
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Emergencies, service requests and technical inquiries
Connect to sewer
Waste water treatment plant
Billing
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Street Lights, Lines and Signs |
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Transit |
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Service inquiries
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Transportation |
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Projects and planning
Request new sidewalks, streetlights and traffic calming
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Utility Bills (Garbage, recycling, sewer and water) |
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Visitor Centre |
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West Kelowna Visitor Centre 2375 Dobbin Road, West Kelowna, BC V4T 2H9
Visit Westside
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Water Treatment Plants |
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Powers Creek Water Treatment Plant
Rose Valley Water Treatment Plant
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Water |
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Billing and rates
Emergencies, service requests and technical inquiries
Sprinkling regulations and violations
Quality
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Contact Us