Ask West Kelowna
Looking for a facility, program or service? We can help get you to the right place.
Ways to connect with us:
- Call 778-797-1000 or email us at info@westkelownacity.ca
- Ask West Kelowna through our website email submission form.
- Submit an online service request
- Pay bills and property taxes online through your financial institution. Submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
- Connect with us on Facebook, Twitter or Instagram
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City Hall |
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General inquiries/main reception
Hours of operation 8:30 a.m. - 4:30 p.m. Monday - Friday Offices are closed on statutory holidays or days in lieu:
Mailing and City Hall street address 2760 Cameron Road West Kelowna, BC V1Z 2T6 On-site parking is free and accessible parking is available |
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After hours emergencies |
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Ambulance, fire and police
Dog attacks
Sanitary sewer and water
Roads and drainage
Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads
Wildlife - bears and mountain lions
William R. Bennett Bridge
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Aquatic Centre |
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Johnson Bentley Memorial Aquatic Centre 3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6
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Arenas/Ice Rinks |
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Bookings
General inquiries
Maintenance
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Bear and Other Wildlife Conflicts |
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Immediate danger
Inquiries and questions
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Building and Renovations |
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Inspections and permits
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Business Needs - Economic Development, Licensing, Permits and Other Services |
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Cancellations, new applications and renewals Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking. Business Licensing
Business Directory
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Bylaw Enforcement |
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Complaints, ticket inquiries and information Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
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Cemetery |
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Interments, maintenance, mausoleums and plots
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Communications and Media Relations |
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Communications, media relations and community engagement
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Council |
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Agendas and minutes, meetings and public hearings
Contact Mayor and Council
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Development Services - Planning |
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Current and long range planning
Development applications and subdivision approvals
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Disability Services |
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General facility accessibility inquiries
Accessible parking passes
HandyDART
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Dog Control |
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Abuse and animal cruelty
Dangerous dogs, excessive barking, strays and general inquiries
Licensing
Other inquiries or questions |
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Engineering |
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General inquiries, capital projects and transportation planning
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Facilities |
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General inquiries and maintenance
Lakeview Heights Community Centre 860 Anders Road, West Kelowna, BC V1Z 1J9
Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
Westside Seniors Centre 3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6
Westside Youth Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
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Facility and Field Bookings |
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Book a community centre Lakeview Heights Community Centre 860 Anders Road, West Kelowna, BC V1Z 1J9
Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
Book a field
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Finance |
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For property tax and utility bill inquiries, please contact our Taxation and Utility Billing Staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries. Accounts payable (Note: Property tax and utility bill inquiries, please see separate listings below)
Accounts receivable
Property taxes
Utility Bills (Garbage, recycling, sewer and water)
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Fire & Rescue |
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Administration 2708 Olalla Road, West Kelowna, V1Z 2A9 8:00 a.m. - 4:00 p.m. Monday to Friday, excluding holidays
After hours non-emergency line and all burning complaints
Burning permits
Inspections
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| Garbage and Recycling |
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Billing inquiries, cart change or upgrade
Missed collection
Glenmore Landfill
Regional Waste Reduction Office Westside Residential Waste Disposal and Recycling Centre
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Human Resources |
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Logo Request |
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To request our logo for use, please complete our online logo request form. |
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Parks |
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Bookings
General inquiries and maintenance
Central Okanagan Regional District Parks
Call 250-469-6232 |
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Policing/RCMP |
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2390 Dobbin Road, West Kelowna, BC V4T 2H9 Crime prevention
Non-emergency number
General inquiries (non-complaint based)
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Property Taxes |
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Purchasing |
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Recreation and Culture |
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General inquiries and program registration
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Roads, Drainage, Sidewalks and Snow and Ice Control |
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Report a maintenance issue to our Roads Department by submitting a service request.
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Sanitary Sewers |
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Emergencies, service requests and technical inquiries
(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call 1-855-851-4194 Connect to sewer
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Street Lights, Lines and Signs |
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Transit |
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Fares, passes Schedules Service inquiries
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Utility Bills (garbage, sewer and water) |
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Visitor Information Centre |
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2375 Dobbin Road, West Kelowna, BC V4T 2H9 Open Monday to Friday, 9:00 a.m. to 4:00 p.m.
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Water Treatment Plants |
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Powers Creek Water Treatment Plant
Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities
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Water |
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Emergencies, service requests and technical inquiries
(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call 1-855-851-4194. Sprinkling regulations and violations
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Contact Us