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Looking for a facility, program or service? We can help get you to the right place.

Ways to connect with us:
  • Call 778-797-1000 or email us at info@westkelownacity.ca
  • Ask West Kelowna through our website email submission form
  • Submit an online service request
  • Pay bills and property taxes online through your financial institution. Submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line.
    • Our address is 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7
  • Connect with us on Facebook, Twitter or Instagram

City Hall

Mailing and City Hall street address

3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7

  • On-site parking is free and accessible parking is available

General inquiries/main reception

  • Call 778-797-1000
  • Email

Hours of operation

8:30 a.m. to 4:30 p.m. Monday to Friday

Offices are closed on statutory holidays or days in lieu:

  • New Year's Day
  • Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • BC Day
  • Labour Day
  • National Day for Truth and Reconciliation
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day and Boxing Day
  • Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis. See our holiday guide under the events calendar on our homepage for more details.
Accessibility Services

Accessible parking permits

  • Call 778-797-2220
General facility accessibility inquiries
  • Call 778-797-8800 or 778-797-2265

HandyDART

  • Call 250-762-3278

Accessible Parking Permits

Complete Parking Permit Application

  • Visit the Social Planning and Research Council of British Columbia website (SPARC BC) to download the application form and obtain physician's certification of need

Pay for New Parking Permit

  • You can pay for and obtain new permits by bringing your completed and signed application form and payment (cheque, cash or debit only; credit cards are not accepted) to West Kelowna City Hall, 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7, West Kelowna BC V1Z 2T6
  • Business hours are 8:30 a.m. to 4:30 p.m. Monday to Friday
  • Call 778-797-2220 if you have any questions

Renew Parking Permit

  • Parking permits can be renewed through the SPARC BC website

After hours emergencies

Ambulance, fire and police

  • Call 9-1-1

Dog attacks

  • Call RDCO Dog Control at 250-979-0925

Roads and drainage 

  • Call 1-866-353-3136

Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads

  • Call 1-866-222-4204

Sanitary sewer and water

  • Call 1-855-851-4194

Wildlife - bears and mountain lions

  • If danger is immediate, call 9-1-1

William R. Bennett Bridge

  • Call 1-888-769-2925

Arenas/Ice Rinks

Jim Lind and Royal LePage Place - Mount Boucherie Recreation Complex

2760 Cameron Road, West Kelowna, BC, V1Z 2T6

  • Call 778-797-8800
  • Email

Bookings

  • Call 778-797-2265

Maintenance

  • See on-shift personnel at the arena

Schedules

  • See our Rec Guide

Beaches and Boat Launches

Find a beach or boat launch

  • Use our amenity and location finder

Report maintenance issues

  • Call 778-797-8849
  • Email
  • Submit a service request

Bear and Other Wildlife Conflicts

Immediate danger

  • Call 9-1-1

Inquiries and questions

  • Visit the WildSafeBC website

Building Permits and Inspections

  • Call 778-797-8820 (Calls received before 3 p.m. will be booked the next business day)
  • Email

Business Needs - Business Directory Economic Development, Licensing, Permits and Other Services

Applications - cancellations, new and renewals

Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.

  • Get more information on business licence renewals
  • Renewals are due January 31 each year

Business Licensing

  • Call 778-797-8811
  • Email

Business Directory

  • Go to the Business Directory
  • To inquire about being listed on the directory, call 778-797-8811

Bylaw Enforcement

City of West Kelowna City Hall
3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7

Complaints, ticket inquiries and information

  • Call 778-797-8810
  • Email
  • Submit a service request

Cemetery

Interments, maintenance, mausoleums and plots

  • Call 778-797-8875
  • Email
  • Go to the Westbank Cemetery webpage
  • Meetings are by appointment only

Communications, Media Relations and Community Engagement

Communications and Community Engagement

  • Call 778-797-1234
  • Email

Media Relations

  • Call 778-797-2252
  • Email

Community Centres

Lakeview Heights Community Centre - temporarily closed 

860 Anders Road, West Kelowna, BC V1Z 1J9

  • Call 778-797-2240
  • Email
  • Find bookings and facility information

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

  • Call 778-797-2240
  • Email
  • Get facility information

Westside Seniors Centre

3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6

  • Call 250-768-4004
  • Find program information

Council

Agendas and minutes, meetings and public hearings

  • Call 778-797-2250

Contact Mayor and Council

  • Call 778-797-2210
  • Email (mayorandcouncil@westkelownacity.ca)

Development Services, Planning and Subdivisions

Current and long range planning

  • Call 778-797-8830
  • Email

Development applications and subdivision approvals

  • Call 778-797-8830
  • Email
  • Find application forms
  • Find information bulletins

Dog Control

The Regional District of Central Okanagan (RDCO) oversees dog licenses and dog control programs within the Central Okanagan.

Abuse and animal cruelty (including dog in a hot car)

  • Call the Kelowna SPCA at 250-861-7722

Dangerous dogs, excessive barking, strays and general inquiries

  • Call RDCO Dog Control at 250-469-6284

Dog attacks

  • Call RDCO Dog Control for after-hours emergencies at 604-815-6006

Licensing and other inquiries

  • Call RDCO Dog Licences at 250-469-6344
  • Visit the RDCO's Dog Licences and Control webpage

Drainage and Storm Water Issues

General inquiries and non-emergencies

  • Call 778-797-2225 (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)
  • Email

Engineering

General inquiries, capital projects and transportation planning

  • Call 778-797-8840
  • Email

Facilities

General inquiries and maintenance

  • Call 778-797-8800
  • Email

Lakeview Heights Community Centre - temporarily closed

860 Anders Road, West Kelowna, BC V1Z 1J9

  • Call 778-797-2240
  • Email

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

  • Call 778-797-2240
  • Email

Westside Seniors Centre

3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6

  • Call 250-768-4004

Facility and Field Bookings

Book a community centre

Lakeview Heights Community Centre - temporarily closed

860 Anders Road, West Kelowna, BC V1Z 1J9

  • Call 778-797-2240
  • Email

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

  • Call 778-797-2240
  • Email

Book a field or park

  • Call 778-797-2265

Finance

For property tax and utility bill inquiries, please contact our Taxation and Utility Billing staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries.

Accounts payable

  • Call 778-797-8858
  • Email

Accounts receivable

  • Call 778-797-5520

  • Email

Property taxes

  • Call 778-797-8860

  • Email

Utility Bills (Garbage, recycling, sewer and water)

  • Call 778-797-8850
  • Email

Fire & Rescue

Fire House #30 - Administration Office

2406 Drought Road, West Kelowna, BC V4T 1P6

8:00 a.m. to 4:00 p.m. Monday to Friday, excluding holidays

  • Call 778-797-3200 ext. 1
  • Email

Accidents, fires and emergencies

  • Call 9-1-1

After hours non-emergency line and all burning complaints

  • Call Regional Fire Dispatch at 250-469-8577

Burning permits

  • Call 778-797-3200 ext. 1
  • Visit the West Kelowna Fire Rescue Burn Permits webpage

Fire Stations

  • Station #31 (Westbank Centre) - 3651 Old Okanagan Hwy
  • Station #32 (Lakeview Heights) - 2708 Olalla Road
  • Station #33 (Rose Valley) - 1805 Westlake Road
  • Station #34 (Glenrosa) - 3399 Gates Road

Forest fires

  • Call *5555 on a cell phone
  • Call 1-800-663-5555 from landline

Inspections

  • Call 778-797-3206
Flooding

Emergencies

  • Call 9-1-1
Freedom of Information
  • Call 778-797-2250
  • Visit the Request for Access to Records webpage
 Garbage and Recycling

Accepted and banned materials

  • Visit the RDCO’s recycling webpage

Billing inquiries, cart change or upgrade

  • Call 778-797-8850
  • Email
  • Cart change-out form (Print, complete and return to City Hall)

Missed collection

  • Call E360S at 250-868-3211 after hours

Glenmore Landfill

  • Call 250-469-8880

Regional Waste Reduction Office

  • Call 250-469-6250
  • Visit the RDCO's waste and recycling webpage

Westside Residential Waste Disposal and Recycling Centre

2640 Asquith Road, West Kelowna B.C. V4T 1V7

  • Call 250-768-7110 (recorded message)
  • Visit the Westside Residential Waste Disposal and Recycling Centre webpage

Human Resources

General Inquiries

  • Call 778-797-8890
  • Email

Job Opportunities

  • See our current opportunities

Library

Westbank Branch

3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7
  • Call 250-768-4369

Logo Request

  • To request our logo for use, please complete our online logo request form

Parks and Trails

Find a park or trail

  • Use our amenity and location finder

Bookings

  • Call 778-797-2265

General inquiries and maintenance

  • Call 778-797-8849
  • Email

Central Okanagan Regional District Parks

  • Call 250-469-6232
    • Goats Peak

    • Gellatly Nut Farm

    • Gellatly Heritage

    • Glen Canyon

    • Shannon Lake

    • Kalamoir

    • Rose Valley

    • Raymer Bay

Policing/RCMP

Administration

2390 Dobbin Road, West Kelowna, BC V4T 2H9

  • Call 250-768-2880 (General inquiries, non-complaint based)

Accidents, crimes in progress and emergencies

  • Call 9-1-1

Citizens' patrol and community policing

  • Call 250-707-8022

Crime prevention

  • Call 250-707-8021

CrimeStoppers tips

  • Call 1-800-222-8477

Non-emergency number and speed enforcement

  • Call 250-768-2880

Pool

Johnson Bentley Memorial Aquatic Centre (JBMAC)

3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6

  • Call 778-797-7665
  • Email
  • Get program information for aquatic and dry land fitness programs, gym and circuit room, swimming lessons, etc.

Property Taxes

  • Call 778-797-8860
  • Email

Purchasing

  • Call 778-797-8877
  • Email
  • For more information, visit the Consumer Price Index webpage

Recreation and Culture

General inquiries and program registration

  • Call 778-797-8800
  • Email

Facility bookings

  • Call 778-797-2265

Program information

  • See our Rec Guide

Roads, Sidewalks and Snow and Ice Control

  • Report a maintenance issue to our Roads Department by submitting a service request (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)
  • After hours, please call AEL at 1-866-353-3136 
  • For road maintenance or snow clearing on Highways 97 and 97C, Westside Road and Westbank First Nation streets, call AIM at 1-866-222-4204. For William R. Bennett Bridge, call Protrans at 1-888-769-2925
  • For infrastructure planning and public works projects, contact our Engineering Department at 778-797-8840
  • Email

Sanitary Sewers

Emergencies, service requests and technical inquiries

  • Call 778-797-2246 (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)
  • After hours, call 1-855-851-4194 

Connect to sewer

  • Call 778-797-8820
  • Email

Waste water treatment plant

  • Call 250-469-6120

Billing

  • Call 778-797-8850
  • Email

Street Lights, Lines and Signs

  • Call 778-797-2225 (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)
  • Email

Transit

Service inquiries

  • Call 250-860-8121
  • Visit the BC Transit fares and passes webpage
  • Visit the BC Transit schedules and maps webpage

Transportation

Projects and planning

  • Call 778-797-8840
  • Email

Request new sidewalks, streetlights and traffic calming

  • Call 778-797-8840

Utility Bills (Garbage, recycling, sewer and water)

  • Call 778-797-8850
  • Email

Visitor Centre

West Kelowna Visitor Centre

2375 Dobbin Road, West Kelowna, BC V4T 2H9

  • Call 250-768-0110
  • Visit the West Kelowna Visitor Centre webpage

Visit Westside

  • Call 250-768-2712
  • Visit the Visit Westside webpage

Water Treatment Plants

Powers Creek Water Treatment Plant

  • Call 250-707-0141

Rose Valley Water Treatment Plant

  • Call 778-797-2246

Water

Billing and rates

  • Call 778-797-8850
  • Email

Emergencies, service requests and technical inquiries

  • Call 778-797-2246 (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)
  • After hours, call 1-855-851-4194

Sprinkling regulations and violations

  • Report violations by calling 778-797-8810
  • Email
  • Learn about current restrictions and the four regulation stages

Quality

  • Call 778-797-2246
  • Visit the Water Quality webpage

 

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3731 Old Okanagan Highway, 
West Kelowna, BC, V4T 0G7
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