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City Hall

Mailing and street address

2760 Cameron Road

West Kelowna, BC V1Z 2T6

On-site parking is free; handicapped parking is available

General inquiries/main reception

Tel.: 778-797-1000

Fax: 778-797-1001

Email (info@westkelownacity.ca)

Hours of operation

8:30 a.m. - 4:30 p.m.

Monday - Friday

Offices are closed on statutory holidays or days in lieu: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day. Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis. See our holiday guide under the events calendar on our homepage for more details.

After hours emergencies

Ambulance, fire and police

9-1-1

Dog attacks

250-979-0925

Drainage, sewer and water

778-797-2246

Roads

1-866-353-3136

Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads

1-800-663-7623

Wildlife - bears and mountain lions

If danger is immediate, call 9-1-1

Arenas/Ice Rinks

Bookings

778-797-2265

General inquiries

778-797-8800

Maintenance

See on-shift personnel at the arena

Bear and Other Wildlife Conflicts

Immediate danger

Call 9-1-1

Inquiries and questions

Visit WildSafeBC website

Building and Renovations

Inspections and permits

778-797-8820

Bus Services

See Transit

Business Licences

Cancellations and renewals

778-797-8810

Bylaw Enforcement

Complaints, ticket inquiries and information

778-797-8810

Cemetery

Interments, maintenance, mausoleums and plots

778-797-8875

Communications and Media Relations

778-797-2253

Council

Agendas and minutes, meetings and public hearings

778-797-2250

Contact Mayor and Council

778-797-2210

Email (mayorandcouncil@westkelownacity.ca)

Development Services

Business development

778-797-2215

Current and long range planning

778-797-8830

Development applications and subdivision approvals

778-797-8830

Land agent

778-797-8839

Disability Services

General facility accessibility inquiries

778-797-8800 or 778-797-2265

Handicapped parking passes

778-797-2220

HandyDART

250-762-3278

Dog Control

Abuse and animal cruelty

250-861-7722

Dangerous dogs, excessive barking, strays and general inquiries

250-469-6284

Licensing

250-763-4918

Other inquiries, questions

Website

Engineering

General inquiries, capital projects and transportation planning

778-797-8840

Facilities

General inquiries and maintenance

778-797-8800

Lakeview Heights Community Centre

778-797-8800

Webber Road Community Centre

250-768-3049

Westbank Lions Community Centre

250-768-2322

Westside Seniors Centre

250-768-4004

Westside Youth Centre

250-768-9139

Facility and Field Bookings

Book a community centre

Lakeview Heights Community Centre

778-797-8800

Westbank Lions Community Centre

778-797-2240

Book a field

778-797-2265

Finance

Accounts payable

Tel.: 778-797-8858

Fax.: 778-797-8851

Accounts receivable

778-797-5520

Fire & Rescue

Administration

2708 Olalla Road, West Kelowna, V1Z 2A9

8 a.m. - 4 p.m. Monday to Friday, excluding holidays

778-797-3200 ext. 1

After hours non-emergency line and all burning complaints

250-469-8577

Burning permits

778-797-3200 ext. 1

Inspections

778-797-3206

Public safety and education

778-797-3207

Human Resources

778-797-8890

Current opportunities

Garbage and Recycling

Billing inquiries, cart change or upgrade or missed collection

778-797-8850

Glenmore Landfill

250-469-8880

Regional Waste Reduction Office

250-469-6250

Website

Westside Residential Waste Disposal and Recycling Centre

250-768-7110 (recorded message)

Website

Parks

Bookings

778-797-2265

General inquiries and maintenance

778-797-8849

Regional Parks (Gellatly Nut Farm, Glen Canyon, Kalamoir and Rose Valley)

250-469-6232

Policing/RCMP

2390 Dobbin Road, West Kelowna, BC V4T 2H9

Crime prevention

250-707-8021

Non-emergency number

250-768-2880

General inquiries (non-complaint based)

250-768-2880

Pool

Johnson Bentley Memorial Aquatic Centre

Tel.: 778-797-7665

Fax: 778-797-7660

Property Taxes

778-797-8860

Purchasing

778-797-8865

Recreation and Culture

General inquiries and program registration

778-797-8800

Roads, Sidewalks and Transportation

Ice and snow control, illegal dumping, patching, potholes and weeds

Submit a Service Request

Website

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours call 1-866-353-3136

Infrastructure planning and public works projects

778-797-8840

Sewers

Emergencies and service and technical inquiries

778-797-2246

Connect to sewer

778-797-8820

Street Lights, Lines and Signs

778-797-2225

Transit

Fares, passes

https://bctransit.com/kelowna/fares

Schedules

https://bctransit.com/kelowna/schedules-and-maps

Service inquiries

250-860-8121

Utility Bills (garbage, sewer and water)

778-797-8850

Visitor Information Centre

2375 Dobbin Road, West Kelowna, BC V4T 2H9

Open May to September; 7 days/week; 9 a.m. to 5 p.m.

250-768-2712

Wastewater Treatment Plants

Powers Creek Treatment Plant (multi-barrier)

250-469-6120

Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities

778-797-2246

Water

Emergencies and service and technical inquiries

778-797-2246

Sprinkling regulations and violations

778-797-8810