If you need extra help putting out your carts and boxes for collection due to a medical condition/disability, complete an application for assisted service. Send the completed form by email to the RDCO at wastereduction@rdco.com.
Garbage and Recycling
Report missed collection
- If blue-lidded recycling cart or pink or grey box collection is missed, or the cart or a box is missing or damaged, please call 250-412-5336 or email recycleBC@e360s.ca.
- If black-lidded garbage or green-lidded yard waste collection is missed, or the cart is missing or damaged, please call 250-868-3211 or email info-bc@e360s.ca.
What's new - Recycle BC provides curbside recycling collection
As of May 1, on days when curbside recycling collection is scheduled, please put out the blue-lidded recycling cart and pink and grey boxes:
- Grey box is for non-deposit glass bottles and jars; take deposit beverage containers to the depot; see guide for accepted glass and the curbside recycling collection calendar.
- Pink box is for flexible plastics; bundle to prevent fly-aways; see guide for accepted flexible plastics and curbside recycling collection calendar.
- Blue-lidded cart is for cardboard, paper, plastic containers and other accepted materials; see guide for accepted recyclables and curbside recycling collection calendar.
- Place grey box on pink box and put next to blue-lidded cart. Place black-lidded garbage cart at the curb on morning of collection on opposite side of blue-lidded cart; leave one-metre between each.
- Please visit recyclebc.ca/centralokanagan for more information about their services.
Yard waste and garbage collection remain the same
- Put green-lidded yard waste and black-lidded garbage carts at the curb on the scheduled collection days.
- The City of West Kelowna provides this service under a regional agreement, and e360 Solutions is the curbside collector.
Where to take styrofoam, batteries, electronics, hazardous waste and other materials
- Take foam packaging/Styrofoam, batteries and electronics to the depot.
- Take household hazardous waste to Kelowna Recycling/Battery Doctors; visit webpage for more information.
- If you're unsure where specific materials go, please download the Recycle Coach app or use the online search tool.
Helpful maps and calendars to manage your collection day schedule.
Household waste management info, schedules and notifications at your fingertips.
Tips on proper placement, replacement, missed collections and more.
Located at 2640 Asquith Road off Shannon Lake Road; open Friday to Monday, 7:30 to 3:50.
Find solutions for the house, at work, and in your neighbourhood:
Help keep our community clean and safe:
- Report illegal burning to Regional Fire Dispatch at 250-469-8577.
- Report illegal dumping to City of West Kelowna Bylaw Compliance:
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- Call 778-7979-8810.
- Email.
- Or submit an online service request.
At-a-glance resources
Assistance - help with your curbside collection carts and boxes
Missed collections - who to call
Was your waste not collected?
If you put your bins to the curb at the correct date and time, with the lid closed, and the collection was missed, please contact E360 Solutions at 250-868-3211.
Why might your collection have been missed?
Weather and roads can interfere with collection, or if the bin is so full that the lid does not shut, the automated trucks can not hoist the bin. If so, please put aside some of that overflowing material for the next collection.
Billing inquiries - help with your quarterly bill
Bills are mailed quarterly in January, April, July and October and are due before the 15th of the following month in February, May, August and November. You can view your latest bill by registering or logging in to our online services system, emailing us or calling our Utility Billing Department at 778-797-8850.
Box and cart placements - please properly place at the curb
Park it
- Park carts and boxes against the curb/shoulder between 7 a.m. and 7 p.m. on collection day.
- On recycling and garbage collection days, park boxes, then blue-lidded cart, then black-lidded cart:
- Park your smallest grey for glass box on top of the pink for flexible plastic box and put them one metre to the right or left side of the large, blue-lidded recycling cart.
- Park the black-lidded garbage cart one metre from the blue-lidded recycling cart on the side opposite from the boxes; e.g., if boxes are to the right of the blue-lidded cart, place the black-lidded garbage the left of the blue-lidded cart.
- On yard waste and garbage collection days:
- Park your black-lidded garbage cart one metre (three feet) to the right or left of the green-lidded waste cart.
Point it
- Point the arrow on the cart lid towards the road, with the cart's wheels against the curb/shoulder.
Place it
- Place carts and boxes one metre between each other and from obstacles.
- Place where there's room for pedestrians, cyclists and snowplows.
- Place where driveways are not blocked.
Close and bundle it
- All materials must fit entirely in carts with lids closed.
- Bundle flexible plastics in the pink box.
Box and cart replacements - how to replace damaged containers
Garbage and yard waste carts:
- To report missed garbage or yard waste collection or for a missing/damaged carts, contact E360S at 250-868-3211 or info-bc@e360s.ca
Blue carts and pink and grey boxes:
- To report a missed recycling collection or for a missing/damaged cart or box, call 250-412-5336 or email recycleBC@e360s.ca
Cart upgrades - how to request larger or additional carts
Do you need larger or additional bins?
You can upgrade your:
- Garbage bin to 240 litres for an added annual fee
- Recycling bin to 360 litres for no charge or fee
- Yard waste bin to 360 litres for an added charge and annual fee
How to upgrade your bins:
- For more information, please download, print and fill out our Waste Cart Change Out Request Form.
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