Making a Claim to the City

Complete and then address your Fillable Notice of Claim form:

• Attention: Claims - West Kelowna City Hall, 3731 Old Okanagan Highway, West Kelowna, B.C., V4T 0G7.
• Email the form to info@westkelownacity.ca with subject line: Claim to the City of West Kelowna.

1. After receiving a claim, the city will reply, in writing, to confirm the submission.
2. The city’s insurers will review and investigate claims without prejudice, based on the facts provided. An investigation may take several weeks, depending on the nature of the claim.
3. Following the thorough review and investigation process, the city's insurer will advise claimants of the decision, regardless of the outcome, as soon as possible.
4. If the city is determined to be responsible, paid invoices must be submitted as bases for any payments to the claimant.
5. Settlements are based on fair, reasonable and established insurance industry and legal practice standards.
6. City staff and our insurer will treat all claimants with courtesy and professionalism, and while we acknowledge that the claim process may be stressful, we ask that all correspondence and conversations remain respectful.