Utility Bills

Annual Sewer and Water Debts

If applicable, annual Sewer and Water Debts are billed either in January (once a year) and are due November 15 of the same year, or are added to property taxes.

Sewer and Water Debts are 20 year debentures resulting when a property owner opts to finance, rather than pay out, their portion of installing sewer or water systems in their service area. The debts cannot be paid off early as they are financed under the Municipal Finance Authority not West Kelowna.

For questions about Annual Water and Sewer Debts, please contact Utility Billing at ub.finance@westkelownacity.ca or 778-797-8850.

Billing Inquiries and Payments

We do not accept credit card payments; however, we do accept cheques from credit card companies. We accept debit cards, money orders, cheques (current, post-dated and certified) and cash. For after hours non-cash payments, we have an outside drop box located adjacent to the main entrance of City Hall. Please present your entire bill.

Pay By Mail

Mail your cheque with the payment stub to our office at:

West Kelowna City Hall

2760 Cameron Rd.

West Kelowna, BC V1Z 2T6

Pay In Person

Utility payments can be made in person at City Hall, in person at most financial institutions or by telephone / online banking. Please present your entire bill.

Pay By Phone

Payments can be made at most financial institutions by telephone.

Online Banking

Online bill payment services are available through your bank's website or online app. Please contact your bank for assistance in set up. Your account number is at the top left hand corner of your bill.  Please ensure you choose City of West Kelowna Utilities as the payee.

Pre-Authorized Payments

Sign up for Pre-Authorized Payments by completing the application form to have the payment automatically deducted from your bank account on the due date.

Garbage and Recycling Rates

The 2018 garbage and recycling fee is $ $49.74, and includes a fuel fee, bin financing and replacement costs, coverage of tipping fees at the Glenmore Landfill, and Regional District of Central Okanagan Solid Waste and Recycling Programs.

Additional Bins and Cart Changes

Additional charges may apply if you wish to change bins to larger sizes and/or request additional bins. Please complete our Cart Change Out Form and submit to ub.finance@westkelownacity.ca or in person at City Hall.

Moving and New Accounts

Please ensure you, or your legal representative, contacts the Utility Billing Department at ub.finance@westkelownacity.ca or 778 797-8850 at least 24 hours before your move in order to close your account and/or open a new account and arrange to have your meter read. Provide your new mailing address so that your final bill can be forwarded, if applicable.

Sewer Rates

For more information, view Schedule 7 of the Fees and Charges Bylaw.

Water Meters

Your meter is radio transmitted. The reader drives down your street and information automatically transmits to a mobile device located in the vehicle. The meter is read every three months.

Read Your Meter

Read your meter by shining a flashlight on the digital display. The last four digits on the right are decimal places. Look at the numbers on the left of the decimal.

Identify A Leak

If you see a faucet this is an indication of a leak, which can be caused by anything from a broken seal on a tap or toilet to a humidifier. Please investigate or call a plumber to assist with locating a leak. The City of West Kelowna cannot tell you what is leaking within your home or business.

Water Rates

For details on what water rates cover, and the required capital improvements that will result in necessary increases through 2021, please see our Water Rates webpage.