Utility Billing and Rates

*Please note, a future Water Rate Study will be undertaken to help establish future fee structures, which will continue to ensure long-term sustainability for water operations and infrastructure. We will provide more information to customers when the study is underway. Stay tuned. 

Rose Valley

Powers Creek

If applicable, we bill annual sewer and water debts either in January, once a year, with payment due Nov. 15 of the same year, or we add the debts to property taxes.

Sewer and water debts are 20-year or 25-year debentures, which result when a property owner opts to finance, rather than pay out, their portion of installing sewer or water systems in their service area. You cannot pay off the debts early as they are financed under the Municipal Finance Authority, not the City of West Kelowna.

For questions about annual water and sewer debts, contact Utility Billing Department staff at ub.finance@westkelownacity.ca or 778-797-8850.

Online banking – most recommended

Online bill payments can be made through your bank's website or online app. Contact your bank if you need assistance in setting up these payments. Your account number is at the top left hand corner of your bill.

Ensure you choose City of West Kelowna - Utilities as the payee.

Make Pre-Authorized Payments – highly recommended

Sign up for Pre-Authorized Payments by completing the application form to have payments automatically deducted from your bank account on the due date. Please complete the Pre-Authorized Payments revision form form for changes.

Pay in person at City Hall

We accept cash, cheques, both current and post-dated, and debit at the cashier wickets at City Hall at 3731 Old Okanagan Highway, West Kelowna, B.C. V4T 0G7. Hours are 8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays.

We do not accept credit cards, but we do accept cheques from credit card companies; or, you can arrange to pay by credit card through a third-party company such as Plastique or PaySimply.

Pay by mail

Mail your cheque with the payment stub to our office at:

City of West Kelowna
3731 Old Okanagan Highway,
West Kelowna, B.C., V4T 0G7

Ensure your payment reaches us by the due date.

Pay by phone

Make payments through most financial institutions by telephone. Contact your bank or credit union for more information.

For current garbage and recycling fees, please view Schedule 9 of our Fees and Charges Bylaw.

Additional bins and cart changes

Additional charges may apply if you wish to change bins to larger sizes and/or request additional bins. Please complete our Cart Change Out Form and submit to ub.finance@westkelownacity.ca or in person at City Hall, 3731 Old Okanagan Highway, West Kelowna, B.C.

Please note: Delays may occur in providing larger or replacement bins.

Ensure you, or your legal representatives, contact the Utility Billing Department at ub.finance@westkelownacity.ca or 778-797-8850 at least 24 hours before your move in order to close your account and/or open a new account and arrange to have your meter read.

New accounts are opened in property owners’ names; a Request to Bill Tenant form can be completed to add a tenant's name as a care-of for reference purposes.

For more information, view Schedule 7 of the Fees and Charges Bylaw.

Badger Meters

Your meter has cellular endpoints and meter readings are transmitted every six hours.

Read your meter

Your meter readings and information are accessible to you through the EyeOnWater® app when you register and link your utility account. For a step-by-step guide on accessing your meter readings through the app, click here.

What information does the app provide?

• Detects leaks*
• Monitors current usage
• View usage history
• Compare year-over-year usage

_{*Please investigate or call a plumber to assist with locating a leak. City staff cannot tell you what is leaking within your home or business.}

Neptune Meters

Your meter is radio transmitted. The reader drives down your street and information automatically transmits to a mobile device located in the vehicle. We have readings done every three months.

Read your meter

Read your meter by shining a flashlight on the digital display. The last four digits on the right are decimal places. Look at the numbers on the left of the decimal.

Identify a leak

If you see a faucet, this is an indication of a leak, which anything from a broken seal on a tap or toilet to a humidifier can cause. Please investigate or call a plumber to assist with locating a leak. City staff cannot tell you what is leaking within your home or business

Water rates will increase annually to pay for maintenance and operations costs and improvements required throughout the Powers Creek and Rose Valley Water Service Areas. The City runs these not-for-profit service areas on behalf of ratepayers and best practices require that rates reflect the true costs of operating and maintaining the systems and covering the costs of upgrading and replacing storage, distribution and treatment infrastructure.

• Current water rates can be viewed in the Fees and Charges Bylaw B0028 - under Schedule 8.
• Water rates consist of several components, including fixed fees to cover operations and maintenance, debt repayment and financing costs and future system replacement and upgrade costs and a variable component, which is based on your metered consumption.
• You can reduce the amount of the consumption portion of your bill by conserving. For tips, visit okwaterwise.ca.