Utility Bills

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Financial relief provided during COVID-19

We are waiving the one per cent late fee on utility bill payments for the remainder of 2020 to help people financially during the novel coronavirus pandemic. We encourage those who are able to pay before the due date. Thank you.

We are delaying the late penalty on property taxes. The tax due date was July 2, 2020, but the 10 per cent late penalty for 2020 will start October 1 instead of July 3 as would normally have been the case. Please claim your Home Owner Grant and pay all remaining balances before September 30 to avoid the 10 per cent penalty.

For more information, please read our April 28 news release.

Please view and pay your utility bill online during COVID-19

You can register or log in at any time to view your bill online. Follow this how-to document for assistance if required.

We've provided a sample bill to show you how utility rates are listed. When viewing your bill, it also helps to know what your service area is. Our Water Service Areas Map may help you identify your system.

We do not accept online payments; you can arrange for online payments through your bank. For more information on paying utility bills please read our Billing Inquiries and Payments section below.

To view the Spring 2020 Utility Bill Insert, please click here.

Billing and Payment Schedule

Typical Mailing Date	Due Date (Unless indicated otherwise on the bill)
3^rd week of January	February 15
3^rd week of April	May 15
3^rd week of July	August 15
3^rd week of October	November 15

Annual Sewer and Water Debts

If applicable, annual Sewer and Water Debts are billed either in January (once a year) and are due November 15 of the same year, or are added to property taxes.

Sewer and Water Debts are 20 year debentures resulting when a property owner opts to finance, rather than pay out, their portion of installing sewer or water systems in their service area. The debts cannot be paid off early as they are financed under the Municipal Finance Authority not West Kelowna.

For questions about Annual Water and Sewer Debts, please contact Utility Billing at ub.finance@westkelownacity.ca or 778-797-8850.

Billing Inquiries and Payments

We do not accept credit card payments; however, we do accept cheques from credit card companies.

Due to COVID-19 prevention efforts we are not currently accepting in person payments such as debit cards or cash.

Please place money orders or cheques (current, post-dated and certified) in the after hours drop box, which is located next to the main entrance at City Hall. Please put your account number on the memo line of the cheque or money order, include your bill payment stub if possible and place together in an envelope before submitting. Do NOT submit cash payments through the drop box.

Or please consider the following alternative payment options:

Pay By Mail

Mail your cheque with the payment stub to our office at:

West Kelowna City Hall

2760 Cameron Rd.

West Kelowna, BC V1Z 2T6

Pay By Phone

Payments can be made at most financial institutions by telephone.

Online Banking

Online bill payment services are available through your bank's website or online app. Please contact your bank for assistance in set up. Your account number is at the top left hand corner of your bill. Please ensure you choose City of West Kelowna Utilities as the payee.

Pre-Authorized Payments

Sign up for Pre-Authorized Payments by completing the application form to have the payment automatically deducted from your bank account on the due date. Please complete the Pre-Authorized Payments revision form for changes.

Garbage and Recycling Rates

For current garbage and recycling fees, please view Schedule 9 of our Fees and Charges Bylaw.

Additional Bins and Cart Changes

Additional charges may apply if you wish to change bins to larger sizes and/or request additional bins. Please complete our Cart Change Out Form and submit to ub.finance@westkelownacity.ca or in person at City Hall.

Please note: COVID-19 prevention procedures are causing delays in providing larger or replacement bins.

Moving and New Accounts

Please ensure you, or your legal representative, contacts the Utility Billing Department at ub.finance@westkelownacity.ca or 778 797-8850 at least 24 hours before your move in order to close your account and/or open a new account and arrange to have your meter read. Provide your new mailing address so that your final bill can be forwarded, if applicable.

Sewer Rates

For more information, view Schedule 7 of the Fees and Charges Bylaw.

Water Meters

Your meter is radio transmitted. The reader drives down your street and information automatically transmits to a mobile device located in the vehicle. The meter is read every three months.

Read Your Meter

Read your meter by shining a flashlight on the digital display. The last four digits on the right are decimal places. Look at the numbers on the left of the decimal.

Identify A Leak

If you see a faucet this is an indication of a leak, which can be caused by anything from a broken seal on a tap or toilet to a humidifier. Please investigate or call a plumber to assist with locating a leak. The City of West Kelowna cannot tell you what is leaking within your home or business.

Water Rates

Water rates are increasing annually between 2018 and 2022 to pay for extensive improvements throughout the two systems, including a new treatment plant for the Lakeview (Local Rose Valley), Pritchard/Sunnyside and West Kelowna Estates Systems and water main and storage upgrades in the Powers Creek System.

To learn more about Rose Valley Water Treatment Plant design, construction and financing, please visit the project webpage. The high capacity Rose Valley Water Treatment Plant will be similar to the Powers Creek Water Treatment Plant, which avoids Water Quality Advisories and Boil Water Notices in the Powers Creek System.

Current water rates can be viewed in the Bylaws Fees and Charges B0028 (Consolidated) - under Schedule 8.

Water rates consist of two components: one that is fixed to cover operations and maintenance, debt repayment and financing costs and future system replacement and upgrade costs; the other, which is variable, is based on your conumption.

You can reduce the amount of the consumption portion of your bill by conserving. For tips, please visit okwaterwise.ca.

View and Pay Your Bill

To view your utility billing account (garbage collection, water and sewer) please log in or register online.

Payments can be made by mail, in person at City Hall, in person at most financial institutions (please bring your entire bill) or pay by telephone/online banking.

The City of West Kelowna does not accept credit card payments; however, we do accept cheques from credit card companies. The City of West Kelowna will accept debit cards, money orders and cheques (current, post-dated and certified) and cash. For non-cash payments, City Hall also has an outside drop box located adjacent to the main entrance for after hours use.

For online banking, select West Kelowna Utilities as the payee. Your account number is located near the top left hand corner of the bill. Please contact your bank if you need set up assistance. Your bank can also help you sign up for Pre-Authorized Payments and have payments automatically deducted from your account on each due date.