Payment Options

New for 2021

Regardless of payment option, ALL home owner grants must now be claimed directly through the Province of BC Home owner grant program online or by phone. Municipalities can no longer accept home owner grant applications.

Important dates

Taxes due: Friday, July 2, 2021 before 4:30 p.m.

Penalty: Late taxes and unclaimed home owner grants are charged a 10 per cent penalty on July 3.

Tax year: This notice covers applicable property taxes from January 1 through December 31, 2021.

Contact us

We recommend you email taxes@westkelownacity.ca for faster service; include your property address or roll number in the email; customer service volumes are extremely high at tax time; staff will do their best to get back to you within one business day. Alternatively, you may phone 778-797-8860; staff will attempt to return phone messages within two business days; or below, you may find answers to frequently asked payment questions.

The safety and well-being of our community is of utmost importance to Council and staff. We are following provincial health orders to prevent the spread of COVID-19; space within Municipal Hall is limited. We encourage you to connect with us digitally as much as possible and pay online whenever possible:

Call 778-797-1000
Email info@westkelownacity.ca
Ask West Kelowna through our website email submission form.
Submit an online service request.
Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the drop box next to the main entrance at Municipal Hall, and include your account number on the cheque's memo line. Payments dropped off after 4:30 pm will be considered received on the next business day (double check the due date to avoid late penalties). Our address is 2760 Cameron Road, West Kelowna, BC V1Z 2T6; the City does not accept credit card payments.

Banks, Credit Unions and Mortgage Companies

You may pay through your financial institution on-line or in-person (check with your bank regarding COVID-19 hours and service adjustments). Ensure payment is made early enough to avoid late penalties - banks typically require two to three business days to process payments.
- Please note that banks do not accept the Home Owner Grant; claim through the Province of BC.
Financial institutions do not accept post-dated cheques.
- When paying through online banking, ensure that you are paying West Kelowna Taxes, not West Kelowna Utilities and allow enough time for payment to reach us before the due date which is always the first business day of July.
- Search WEST KELOWNA as the payee, select TAXES
- Enter your 11-digit account number; this is your roll/folio number at the top right hand corner of the tax notice, starting with the jurisdiction number which is 364 (no spaces, decimals or dashes)
If you pay taxes through a mortgage company, ensure the amount is paid in full by the due date.

Phone

Financial institutions may also allow for the telephone payment of the City of West Kelowna's Property Taxes; contact your financial institution to determine if this option is available to you.
When paying by telephone banking, ensure that you are paying West Kelowna Taxes, not West Kelowna Utilities and allow enough time for payment to reach us before the due date which is always the first business day of July.

Prepayment Plan

The Pre-Authorized Payment (PAPP) Plan enables taxpayers to make monthly instalments toward next year's property taxes. Current year's taxes must be paid before the municipality can accept prepayments on the next year's taxes. The plan pays monthly interest based on the prescribed rate of interest as determined by the Lieutenant Governor in Council in accordance with Section 239(2) of The Community Charter. This interest is considered a tax discount by Canada Revenue Agency and is not subject to income tax.

How it Works

Deductions from your bank account are made on the tenth of each month, except June and July. For June and July the taxpayer must apply for the Provincial Home Owner Grant, if eligible, and then pay the final outstanding tax amount.

The minimum monthly instalment is $20. The maximum is dependent on the prior year's levy for that property.

The taxpayer may, in writing, cancel this arrangement at any time but there will be no refund of any payments made prior to the cancellation and the City of West Kelowna will continue to pay interest on any amounts paid. This notification must be received at least five business days before the next debit/payment. If the subject property is sold, it is up to the discretion of the Collector to determine if a refund is permitted.

Sign Up

Print and complete the Pre-Authorized Prepayment (PAPP) Application Form, attach a void cheque and return to the City of West Kelowna via the after hours drop box next to the main entrance at City Hall or via mail at 2760 Cameron Road, West Kelowna, BC V1Z 2T6. Please note, the Terms and Conditions of the Property Tax Prepayment Plan are also contained in the form. Please complete the Pre-Authorized Prepayment Revision Form for changes.