Payment Options

Banks, credit unions and mortgage companies

You may pay through your financial institution online or in-person.

• Ensure payment is made early enough to avoid late penalties.
• Banks typically require two to three business days to process payments.
• The Canada Day holiday at the beginning of July may also delay processing.

Important:

• Banks do not accept the Home Owner Grant; claim this through the Province of BC. 
• Financial institutions do not accept post-dated cheques.

When paying through online banking:

• Ensure you are paying West Kelowna Taxes, not West Kelowna Utilities.
• Allow enough time for payment to reach us before the due date which is always the first business day of July.
• Search WEST KELOWNA as the payee, select TAXES.
• Enter your 11-digit account number; this is your roll/folio number at the top right-hand corner of the tax notice, starting with the jurisdiction number which is 364 (no spaces, decimals, or dashes).

Please note: If you pay taxes through a mortgage company, ensure the amount is paid in full by the due date.

By cheque 

• Make cheques payable to the City of West Kelowna, include your roll number in the memo line and remit with the payment stub in person or using our after hours drop box at City Hall, 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7.
• We must receive payment at City Hall by 4:30 p.m. July 2, 2025, to avoid penalty.
• Please note, we do not recommend using the mail for 2025 due to the potential for a postal strike/disruption. Postmarks are not considered payment dates.
• Returned cheques will constitute non-payment and are subject to penalties, interest, and a $30.00 service fee.

By phone banking

• Financial institutions may also allow for the telephone payment of the City of West Kelowna's Property Taxes; contact your financial institution to determine if this option is available to you.
• When paying by telephone banking, ensure that you are paying West Kelowna Taxes, not West Kelowna Utilities and allow enough time for payment to reach us before the due date which is always the first business day of July.

By Pre-authorized Payment Plan

• The Pre-Authorized Payment (PAPP) Plan enables taxpayers to make monthly instalments toward next year's property taxes.
• Current year's taxes must be paid before the municipality can accept prepayments on the next year's taxes.
• The plan pays monthly interest based on the prescribed rate of interest as determined by the Lieutenant Governor in Council in accordance with Section 239(2) of The Community Charter.
• This interest is considered a tax discount by Canada Revenue Agency and is not subject to income tax.

How it Works

• Deductions from your bank account are made on the tenth of each month, except June and July.
• For June and July the taxpayer must apply for the Provincial Home Owner Grant, if eligible, and then pay the final outstanding tax amount.
• The minimum monthly instalment is $20. The maximum is dependent on the prior year's levy for that property.
• The taxpayer may, in writing, cancel this arrangement at any time but there will be no refund of any payments made prior to the cancellation and the City of West Kelowna will continue to pay interest on any amounts paid.
• This notification must be received at least five business days before the next debit/payment.
• If the subject property is sold, it is up to the discretion of the Collector to determine if a refund is permitted.

Sign Up

• Print and complete the Pre-Authorized Prepayment (PAPP) Application Form, attach a void cheque and return to the City of West Kelowna via the after-hours drop box at City Hall or via mail at 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7.
• Please note, the Terms and Conditions of the Property Tax Prepayment Plan are also contained in the form.
• Please complete the Pre-Authorized Prepayment Revision Form for changes.

Use a credit card through a third party

• Visit third party companies, Plastiq or PaySimply, to investigate options for paying your property taxes by credit card.

Visit us in-person at City Hall

• Address:
  • 3731 Old Okanagan Highway
  • West Kelowna, B.C. V4T 0G7
• In-person payments by cash, cheque, money order or debit card can be accepted.
• Credit cards are not accepted.
• City Hall is open Monday to Friday, 8:30 a.m. - 4:30 p.m., excluding holidays; we are closed for the statutory holiday marking Canada Day.