Roads, Sidewalks and Street Lights

 Ask for Service

You can submit an online service request for any of the following:

• Bus stop and transit shelter cleanup and repair
• Drainage issues
• Illegal dumping and roadside litter cleanup
• Ice and snow control (winter maintenance)
• Parking problems
• Pavement patching and potholes
• Sidewalk maintenance
• Street sweeping
• Streetlight repair
• Weed control

Boulevards are sections of land between property lines and the edges of street pavement.  If no pavement or curb exists, the boulevard is the area between a property line and the traveled portion of road.  Boulevards include, but are not limited to; curbs, road shoulders, sidewalks, ditches, plantings, etc.

The Good Neighbour Bylaw 0151 (See Part 8 – Property Maintenance) requests that homeowners and residents maintain boulevards and lanes adjacent to their property for the beautification of the city, the enjoyment of all and to reduce fire and flood risks. Maintenance includes watering, weeding, mowing, trimming, and litter clean-up. The city does not provide this service; so, by doing your part to keep boulevards and lanes clean, you keep your property taxes lower each year.

All works and uses in the road right of way require city approval through a Municipal Highway or Special Event permit

If you are unsure of the property line, you can find it on WestMap.

We regulate boulevard use to:

• Clear the way for cyclists and pedestrians and garbage trucks, snowplows and street sweepers

• Enable access to cable, fibre optic, hydro, sewer and water lines

• Give the community more control over how their boulevards and frontages to their homes look

• Maintain clear sight lines at intersections and accesses

• Make it easier to exit the passenger side of your car when parking on the street

Current Projects

To report Illegal Dumping within city boundaries call 778-797-2225 or you can submit an online service request. 

To report Illegal Dumping on crown land, please click here. 

Many upgrades to bike lanes, roads, sidewalks and transit service are mapped out in our Pedestrian and Bicycle and Transportation Master plans. Recommendations from our plans are placed, on priority bases, in the 10 Year Capital Plan.

To inquire about or make a request for transportation infrastructure upgrades, including bike lanes, bridges, bus stops, crosswalks, roads, sidewalks, signs, streetlights and transit, please contact the Engineering Department at 778-797-8840.

Do not park on street for up to 48 hours after a heavy snowfall to give crews the time they need to plow and sand streets.

Parking is regulated under the City of West Kelowna's Traffic Bylaw; see Section 12.1 (ad). Fines of up to $50 can be levied for vehicles parks on the street that prevent snow plows, sand trucks and street sweepers from conducting road maintenance.

Report complaints to Bylaw Enforcement at 778-797-8810 or submit an online service request.

Snow Removal Priority List

• Arterial and collector roads, transit routes and roads with steep grades (public safety)
• School zones and/or school bus routes; town centres and population centres
• All other local and rural roads

To request speed enforcement, please contact West Kelowna RCMP at 250-768-2880.

To inquire about traffic calming initiatives, please contact the City of West Kelowna's Engineering Department at 778-797-8840.

Let us know if a streetlight is out or flickering. When you submit an online service request, please try and get the number marked on the post, if available, or provide the closest address to the street light that is out; crews most often replace lights during the day and cannot effectively confirm that the light is out without this information. You may refer to our streetlight map too if you you wish. Please submit your service request now.