Bylaw Compliance

In person payments can be made by:

• cash
• cheque
• debit card
• money order/bank draft payable to the City of West Kelowna

*Credit card payments are not accepted.

Please bring the Ticket or Notice at the time of payment to:

West Kelowna City Hall, 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7, West Kelowna.

City Hall office hours are 8:30 a.m. to 4:30 p.m. 

Monday to Friday, except statutory holidays.

Please remit your payment, together with a copy of the Ticket or Notice to:

West Kelowna City Hall, 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7, West Kelowna.

Payment can be made by:

• cheque
• money order/bank draft payable to the City of West Kelowna

*Do not send cash in the mail. 

Please allow sufficient time for your mailed remittance to arrive by the payment deadline. Postmarks are not acceptable as proof of payment date.

Place a copy of the Ticket or Notice in a sealed envelope with your payment in the external payment "Drop Box" located on the north wall adjacent to the main entrance doors of City Hall.

Payment can be made by:

• cheque
• money order/bank draft payable to the City of West Kelowna

For security purposes, do not place cash in the drop box.

Should you wish to dispute the Bylaw Offence Notice, complete the reverse side of the notice, and deliver, mail, fax, or email to: 

City of West Kelowna, 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7.

Fax: 778-797-1001

E-mail: bylaws@westkelownacity.ca

If you choose to dispute and are unsuccessful, you will also be liable to pay an additional $25.00 administrative fee in addition to the penalty.

Once the City has received your Notice of Dispute, a report of the incident will be sent to the Screening Officer, who will then contact the Disputant to discuss the incident. Upon review, the Screening Officer will either:

1. Cancel the Notice, if:
   • The contravention did not occur as alleged;
   • The Bylaw Notice does not meet the requirements set out in the Act; or
   • The grounds for cancellation authorized by the local government are satisfied.
2. Confirm the Bylaw Notice and refer it to an Adjudicator (unless the request for dispute is withdrawn, and the Disputant makes payment forthwith); or
3. Enter into a Compliance Agreement with the Disputant if this is authorized in the Bylaw.

Disputes of Bylaw Offence Notices are dealt with by Dispute Adjudication and not Provincial Court. When the Notice of Dispute is referred to Bylaw Adjudication:

• The Bylaw Adjudication Coordinator will contact the Disputant and request additional information, if necessary.
• An Adjudication date will be scheduled.
• The Officer and Disputant do not have to be in attendance, the Adjudicator can rely on a written submission by both parties, or the Disputant can attend in person or have the hearing by teleconference.
• The function of the Adjudicator is to confirm whether the offence took place. The Adjudicator cannot cancel a ticket due to a technicality, and has no discretion to reduce or waive the fine amount.
• If the Bylaw Notice is confirmed, the fine amount noted on the face of the Bylaw Notice is due and payable forthwith to the City of West Kelowna.
• In addition, an Adjudication fee of $25.00 is added over and above the fine amount of the Bylaw Offence penalty.  

Should you wish to dispute the Municipal Ticket Information (MTI), please deliver, mail, fax, or email to:

City of West Kelowna, 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7.

Fax: 778-797-1001

E-mail: bylaws@westkelownacity.ca

Your Notice of Dispute should include the following:

• The ticket number (from the top right corner on the face of the ticket);
• Your full name and mailing address; and
• The date of the offence and the Bylaw name and section of the offence.

Important Note:

If you do not provide these details, the Notice of Dispute may not provide sufficient information, and you may be deemed not to have disputed the described offence.

Once the City of West Kelowna has received your Notice of Dispute:

• You will receive notice by mail from the Provincial Court Registry informing you of the date, and location of your hearing.
• If you do not attend Court on the indicated date, the ticket will be treated as not disputed, and you will be deemed to have plead guilty to the offence charged, and the fine amount will be immediately due and payable.