Ask West Kelowna
Find out if a Water Quality Advisory (WQA) or Boil Water Notice (BWN) is active in your area. Get answers to frequently asked questions about WQAs and BWNs. Learn how Powers Creek Water Treatment Plant avoids WQAs and BWNs in the Powers Creek System and how Rose Valley Water Treatment Plant will do the same for the Lakeview, Sunnyside/Pritchard and West Kelowna Estates Systems.
Crews are conducting watermain flushing in West Kelowna neighbourhoods as part of the City’s annual maintenance of the distribution system and in advance of connecting residents to the new Rose Valley Water Treatment Plant.
You can register or log in at any time to view your bill online. We do not accept online payments but you can arrange to pay electronically through your bank. View a sample bill to see how utility rates are listed and check out our Water Systems Map to determine your system.
News
Events
Stage 3 water restrictions are currently in effect. Under Stage 3, outdoor watering is permitted once a week. Agriculture users are encouraged to reduce water consumption. To learn more about our operational water bylaws, visit the Bylaws section of our website.
The bulk filling station at Shannon Lake and Asquith Roads provides a safe, alternative source of drinking water. Customers can use the touch-free filling station for free during Water Quality Advisories, Boil Water Notices and Do Not Consume Water Orders. Bring clean bottles for filling. The tap is located on the Asquith Road side of the facility.
The City of West Kelowna operates four water systems - Lakeview (Local Rose Valley), Powers Creek (Legacy Westbank), Sunnyside/Pritchard and West Kelowna Estates. Upon completion of Rose Valley Water Treatment Plant and connections to the Lakeview, Sunnyside/Pritchard and West Kelowna Estates Systems, the City will operate two systems, with the other being served by the Powers Creek Water Treatment Plant.
Due to the McDougall Creek Wildfire, all residents and agriculture users are strongly advised to reduce water consumption as much as possible.