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You can register or log in at any time to view your bill online. We do not accept online payments but you can arrange to pay electronically through your bank. View a sample bill to see how utility rates are listed. You may also view our Water Systems Map to determine your system.
Typically Stage 1 watering regulations are in place; but Stages 2, 3 and 4 are implemented as supplies decrease. In addition to our general water use regulations, specific operational bylaws apply within the various systems. View our Water Service Bylaws Map to determine which regulations apply to each area; and, contact Utilities staff at 778-797-2246 for information about these bylaws and their applications.
The Okanagan Valley has a limited supply of water, despite the seemingly numerous lakes and streams that crisscross the landscape. With its semi-arid climate, the region is susceptible to sudden drought conditions that can last for weeks and potentially months. Given other factors such as rapid growth and Climate Change, water must be used wisely.
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Check for current advisories and view monthly and annual reports.
The West Kelowna Bulk Water Station is a subscription based service that provides an affordable option to efficiently supply large volumes to residential and commercial customers. Once a customer applies to the city to use the service, the station can be accessed via a code, which is provided at the time of subscription.
Plans and strategies are created, with community and Council consultation, to prioritize short, medium and long term infrastructure, program and service needs for the City of West Kelowna. Some recommendations span 10-years, others have a horizon of 20 years or more.