Ask West Kelowna
Find out if there are any current water service outages in your area. When a watermain break occurs, our crews make the repairs as safely and quickly as possible. Additionally, crews are conducting watermain flushing in West Kelowna neighbourhoods as part of the City’s annual maintenance of the distribution system.
Find out if a Water Quality Advisory (WQA) or Boil Water Notice (BWN) is active in your area. View the Water Systems and Advisory Map to stay informed of water quality status in your area.
You can register or log in at any time to view your bill online. We do not accept online payments but you can arrange to pay electronically through your bank. View a sample bill to see how utility rates are listed and check out our Water Systems Map to determine your system.
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Stage 1 water restrictions are currently in effect. Under Stage 1, outdoor watering is permitted on alternating days. To learn more about our operational water bylaws, visit the Bylaws section of our website.
The bulk filling station at Shannon Lake and Asquith Roads provides a safe, alternative source of drinking water. Customers can use the touch-free filling station for free during Water Quality Advisories, Boil Water Notices and Do Not Consume Water Orders. Bring clean bottles for filling. The tap is located on the Asquith Road side of the facility.
The City of West Kelowna operates two water systems - Powers Creek (Legacy Westbank) and Rose Valley (Rose Valley-Lakeview, Sunnyside/Pritchard and West Kelowna Estates Systems).