Ask West Kelowna
You can register or log in at any time to view your bill online. We do not accept online payments but you can arrange to pay electronically through your bank. View a sample bill to see how utility rates are listed and check out our Water Systems Map to determine your system.
Find out if a Water Quality Advisory (WQA) or Boil Water Notice (BWN) is active in your area. Get answers to frequently asked questions about WQAs and BWNs. Learn how Powers Creek Water Treatment Plant avoids WQAs and BWNs in the Powers Creek System and how Rose Valley Water Treatment Plant will do the same for the Lakeview, Sunnyside/Pritchard and West Kelowna Estates Systems.
The Okanagan Valley has a limited supply of water, despite the seemingly numerous lakes and streams that crisscross the landscape. With its semi-arid climate, the region is susceptible to sudden drought conditions that can last for weeks and potentially months. Given other factors such as rapid growth and Climate Change, water must be used wisely.
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The West Kelowna Bulk Water Station is a subscription based service that provides an affordable option to efficiently supply large volumes to residential and commercial customers. Once a customer applies to the city to use the service, the station can be accessed via a code, which is provided at the time of subscription.
Typically Stage 1 watering regulations are in place; but Stages 2, 3 and 4 are implemented as supplies decrease. In addition to our general water use regulations, specific operational bylaws apply within the various systems.
Learn more about these bylaws in the Bylaws section of our website. Contact Utilities staff at 778-797-2246 for more information about watering regulations.
The City of West Kelowna operates four water systems - Lakeview (Local Rose Valley), Powers Creek (Legacy Westbank), Sunnyside/Pritchard and West Kelowna Estates. Upon completion of Rose Valley Water Treatment Plant and connections to the Lakeview, Sunnyside/Pritchard and West Kelowna Estates Systems, the City will operate two systems, with the other being served by the Powers Creek Water Treatment Plant.
Plans and strategies are created, with community and Council consultation, to prioritize short, medium and long term infrastructure, program and service needs for the City of West Kelowna. Some recommendations span 10-years, others have a horizon of 20 years or more.