Water Quality Advisory issued for specific areas of Shannon Lake

Date of Issue: Monday, Dec. 15, 2025

The City of West Kelowna has issued an isolated Water Quality Advisory for parts of Shannon Lake, due to an unanticipated mechanical issue. Residents may be experiencing turbidity or discoloured water.

View a map here to confirm if your property is in the affected service area.

The unanticipated mechanical issue has been repaired and the necessary steps are currently being completed to rescind the Water Quality Advisory as quickly as possible. The City will conduct consecutive days of mandatory testing, and must receive passing lab results, before the Water Quality Advisory can be lifted for the affected zones.

The bulk filling station at Shannon Lake and Asquith Roads provides a safe, alternative source of drinking water. Customers can use the touch-free filling station free during the Water Quality Advisory. Bring clean bottles for filling.

Contact us if you have water quality concerns

For urgent issues such as sewer back ups, watermain breaks or leaks, or if you have discoloured/turbid water, please call our Utilities Department with a detailed description including address and street name:

• 778-797-2246
• Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays
• After hours call 1-855-851-4194

More information

For more information on water quality advisories, please visit Interior Health’s Drinking Water For Everyone webpage.

The City will inform residents, via its e-news service, as soon as the Water Quality Advisory is rescinded. To receive news and alerts, sign up at westkelownacity.ca/subscribe.