Reminder: Property taxes are due July 2

Friday, June 21, 2024

The City of West Kelowna reminds property owners to pay all property taxes to the City, and claim their Home Owner Grant through the Province of B.C. by 4:30 p.m. Tuesday, July 2, to avoid the statutory 10 per cent late penalty. On July 3, the City must charge the penalty to all late taxes, tax balances owing, and any unclaimed grant amounts through the province before the deadline.

City staff are unable to reverse this penalty.

If you have not yet received your property tax notice, please contact the Finance Department at taxes@westkelownacity.ca.

Know before you go
The City of West Kelowna’s first purpose-built City Hall is now open to the public with administration services from 8:30 a.m. to 4:30 p.m., Monday through Friday, except statutory holidays. The new City Hall is located at 3731 Old Okanagan Hwy.

Please do not go to pay at the former City Hall at Mount Boucherie Community Centre as all front-counter services are now open at the new building at 3731 Old Okanagan Hwy.

Parking may be temporarily limited at times, with crews completing interior and exterior finishing work, and we apologize for any temporary inconvenience.

Please note, currently, there is no afterhours drop box at which to leave in-person payments.

To claim the Home Owner Grant

• Visit gov.bc.ca/homeownergrant or call 1-888-355-2700.
• Once you complete the application process, record the confirmation number – the Province will provide the confirmation to us so you do not need to follow up with our staff.

To pay taxes

• We recommend paying online through your bank, and please note that Monday, July 1, 2024 is the Canada Day statutory holiday, which may delay us receiving your payment.
• Select WEST KELOWNA – TAXES as the payee.
• Use your roll number starting with 364 as the account number, with no dashes, spaces, or periods.
• Record your transaction confirmation, which must have a date of July 2, 2024 or earlier.
• You may pay by cheque, debit or cash or in person, at the new City Hall, at 3731 Old Okanagan Hwy by July 2, 2024.
• If paying by cheque, make payable to City of West Kelowna, record your roll number in the memo line, and include the remittance stub with your cheque.
• If paying by debt, ensure your debit limit is sufficient to cover your balance owing.
• If paying in person, please remember:
• We are closed Canada Day, Monday, July 1.
• Expect lines and wait times, and dress for the weather.
• We do not accept credit cards, but we do accept cheques from credit card companies.
• Inquire with companies like Plasitq and PaySimply to pay by credit card for a fee.

Remember, if you are enrolled in our Pre-Authorized Payment Plan, check your tax notice, or login at online.westkelownacity.ca to check your balance and make sure you have no amounts owing on your account for 2024 taxes. If you have a credit, it has been calculated into next year’s payments beginning Aug. 10.

Connect with us
We are here to help.

This time of year, our phone lines are extremely busy and we recommend emailing us at taxes@westkelownacity.ca. Include your property address or roll number in the email.

Business hours are Monday to Friday, 8:30 a.m. - 4:30 p.m. excluding statutory holidays such as Canada Day, Monday, July 1, when our offices will be closed.

To learn more, visit westkelownacity.ca/taxes, remain signed up at westkelownacity.ca/subscribe to receive news and alerts directly to your inbox, and follow us on Facebook, Instagram and X.