Water Quality and Reporting

Current Advisories

Effective October 05, 2018 and until further notice:

Water Quality Advisory - Lakeview System and West Kelowna Estates System
- Fair Quality: Turbidity over 1 NTU; children, elderly and immune deficient should use boiled water or safe alternate source
No advisories - Pritchard/Sunnyside System and Westbank (Powers Creek) Water System
- Good quality

To determine in which system your property is located, please see our Water Service Area Map.

The bulk filling station at Shannon Lake and Asquith Road is available to the public, providing clean potable drinking water, during boil notices and quality advisories. Bring your own clean bottles and hoses for filling. The tap is located on the Asquith Road side of the station.

The City of West Kelowna has provided answers to frequently asked questions regarding water quality and the meaures being taken to improve conditions over the short and long terms.

Monthly and Annual Reporting

Water quality reporting is a requirement of the Interior Health Authority.

Monthly water quality reports for the City of West Kelowna's five systems (Lakeview, Pritchard, Sunnyside, Westbank and West Kelowna Estates) are available by request through the Engineering Departments by calling 778-797-2246.

Combined annual Water Quality Reports encompassing the whole system are published online once available:

2017 Annual Water Report: due Summer 2018
2016 Annual Water Report
2015 Annual Water Report

Drinking Water Requirements

All water suppliers are required by Interior Health to provide long term plans to reach the following goals:

• 4 log (99.9%) inactivation of viruses

• 3 log (99.9%) removal or inactivation of giardia lamblia and cryptosporidium

• 2 treatment processes for all surface drinking water systems

• Less than 1 NTU of turbidity with a target of 0.1 NTU

• 0 total and fecal coliforms and E. Coli

The City of West Kelowna achieves this goals in the Powers Creek System and is actively working toward the construction of a plant by November 2021 to meet these objectives in the Rose Valley System.

Helpful Links and Resources

If you have questions about the content on any of the above webpages, please contact the respective authority via the contact information on their website. If any of the above links are not working, please email us.

Operation and Distribution Conditions

The Medical Health Officer for the Interior Health Authority developed 10 conditions that all water utilities within the region with more than 300 connections must meet in the operation and distribution of the public water supply:

Provide a certified operator to operate the system
Operate according to your Water Quality Sampling Program
Provide continuous online turbidity monitoring well water for each surface source
Provide continuous online monitoring of the water disinfection process
Operate according to your Cross-Connection Control Program
Review the Emergency Response Plan annually
Update the Emergency Response Plan annually
Provide long-term plans for source, treatment and distribution system improvements
Report monitoring results
Provide an annual summary of monitoring results

Permit to Operate

Under the Safe Drinking Water Regulation of the Health Act and the new Drinking Water Protection Regulation of the Drinking Water Protection Act, all public water utilities are required to obtain a Permit to Operate from the local health authority. The regulations also allow health officials to place conditions on this operating permit that the utility must meet. For information on these permits, please call the Engineering Department at 778-797-8840.