Ask West Kelowna
Current Advisories
- A water quality advisory is in place, until further notice, for the following City of West Kelowna systems due to higher than normal turbidity:
- West Kelowna Estates (Rose Valley) - water quality is fair.
- A Water Quality Advisory means some risk is associated with consumption and children, the elderly, people with weakened immunity and anyone seeking added protection should use boiled water, or an alternate, safe source for drinking, brushing teeth, washing fruits and vegetables, preparing food, making beverages and ice and mixing baby formula.
- West Kelowna Estates (Rose Valley) - water quality is fair.
- No notices or advisories are reported for the following City of West Kelowna water systems at this time and until further notice:
- Lakeview (Rose Valley) - water quality is good.
- Pritchard/Sunnyside (Rose Valley) - water quality is good.
- Westbank (Powers Creek) - water quality is good.
To determine in which system your property is located, please see our Water Service & Advisories Map.
A bulk filling station at Shannon Lake and Asquith Roads is open to the public to provide drinking water during boil notices and quality advisories. Bring your own clean bottles and hoses for filling. The tap is on the Asquith Road side.
The City has answers for frequently asked questions regarding water quality and measures to improve quality in the short and long terms.
| Annual and Monthly Reports |
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Combined monthly Water Quality Reports contain information for the Powers Creek/Westbank, Rose Valley/Lakeview, Sunnyside/Pritchard and West Kelowna Estates Systems. Please call 778-797-2246 to obtain reports from previous years. The 2019 reports follow:
Combined Annual Water Quality Reports for all systems are published online once they become available. Historic reports are available by calling 778-797-2246. The last three years' reports are below: |
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Drinking Water Requirements |
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Interior Health requires that all water providers have long term plans to reach the following goals: • 4 log (99.9%) inactivation of viruses • 3 log (99.9%) removal or inactivation of giardia lamblia and cryptosporidium • 2 treatment processes for all surface drinking water systems • Less than 1 NTU of turbidity with a target of 0.1 NTU • 0 total and fecal coliforms and E. Coli The City of West Kelowna achieves these goals in the Powers Creek System and is actively working toward the construction of a water treatment plant by November 2021 to meet these objectives in the Rose Valley/Lakeview System. Once the Rose Valley Water Treatment Plant is constructed and commissioned, then the City of West Kelowna plans to connect the Sunnyside/Pritchard and West Kelowna Estates Systems. |
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Helpful Links and Resources |
If you have questions about the content on any of the above webpages, please contact the respective authority via the contact information on their website. If any of the above links are not working, please email us. |
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New Water Treatment Plant for Rose Valley |
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For updates on the status of the Rose Valley Water Treatment Plant, please go to the project webpage. |
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Operation and Distribution Conditions |
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The Medical Health Officer for the Interior Health Authority developed 10 conditions that all water utilities within the region with more than 300 connections must meet in the operation and distribution of the public water supply:
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Permit to Operate |
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Under the Safe Drinking Water Regulation of the Health Act and the Drinking Water Protection Regulation of the Drinking Water Protection Act, all public water utilities are required to obtain a Permit to Operate from the local health authority. The regulations also allow health officials to place conditions on this operating permit that the utility must meet. For information on these permits, please call the Engineering Department at 778-797-8840. |
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