Customer Service

Service Options

We're here to help:

• Submit an online service request
• Call us at 778-797-1000
• Email us
• Visit us or mail us at 2760 Cameron Road, West Kelowna, BC V1Z 2T6

Our business hours are 8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays. After hours messages will be taken care of the next business day.

How Was Our Service?

City of West Kelowna staff are committed to:

• Welcoming our customers
• Being respectful and courteous
• Listening
• Being responsive and accountable
• Keeping it simple
• Striving to continuously improve

We welcome your feedback; please complete our online Customer Service Feedback Form.