Update: Precautionary Boil Water Notice for parts of Smith Creek due to watermain break

FOR IMMEDIATE RELEASE

Friday, Dec. 23, 2022

On Tuesday, Dec. 20, the City of West Kelowna issued a localized precautionary Boil Water Notice, until further notice, due to a watermain break and subsequent loss of pressure in the Shetler Road area of Smith Creek.

City crews are continuing to work in challenging weather conditions and perform deep excavation work to safely complete watermain repairs.

The City will be working closely with Interior Health to complete necessary sampling to indicate the system meets water quality objectives. Testing will be underway as soon as possible and the City will inform residents when it is able to rescind the Boil Water Notice. 

View a map at westkelownacity.ca/waterquality to confirm if your property is in the affected service area. 

Under a Boil Water Notice, everyone in the noted portion of the service area must use water brought to a rolling boil for one minute or more, or seek an alternative safe source, for brushing teeth, drinking, making baby formula and ice, preparing food and beverages and washing fruits and vegetables.

Free access to the bulk filling station at Shannon Lake and Asquith Roads provides a safe, alternative source of drinking water. Customers are advised to use caution while filling as icy conditions may be present. The tap is located on the Asquith Road side of the facility. Please bring clean bottles for filling.

Once the repair is complete, residents may experience reduced pressure, air in their lines, and temporary water discolouration. Residents are asked to turn on the highest cold water tap in their homes and let the water run for 20 minutes or until it runs clear.

We thank residents for their patience and understanding while crews complete these necessary repairs.

To remain up to date on Boil Water Notices and Water Quality Advisories or receive other City news, alerts, sign up at westkelownacity.ca/subscribe.