Boil Water Notice issued for specified areas within the Lakeview-Rose Valley Service Area

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FOR IMMEDIATE RELEASE

Friday, March 25, 2022

The City of West Kelowna, in consultation with Interior Health, is issuing a Boil Water Notice, until further notice, for a specific area of Lakeview Heights, within the Lakeview-Rose Valley Water Service Area, due to increased turbidity.

View a map to confirm if your property is within the affected portions of the water service area, which is generally bordered by Thacker Drive/King Road in the south, Collens Hill, Lakeridge and Weatherhill Roads to the east, Stuart Road to the north and Boucherie Road to the west.

Turbidity affects the performance of the chlorine disinfection process because bacteria, protozoa, viruses and other microorganisms can attach themselves to suspended particles in the turbid water. These particles can interfere with disinfection by shielding the microorganisms from the chlorine.

Under a Boil Water Notice, everyone in the service area must use water brought to a rolling boil for one minute or more, or seek an alternative safe source, for brushing teeth, drinking, making baby formula and ice, preparing food and beverages and washing fruits and vegetables.

The bulk filling station at Shannon Lake and Asquith Roads provides a safe, alternative source of drinking water. Bring clean bottles for filling. The tap is located on the Asquith Road side of the facility. In keeping with COVID-19 guidelines, users should not touch the station nor their faces, sanitize their hands before and after using the facility, and maintain a safe distance between themselves and other users.

The City will inform residents, via its e-news service, as soon as it is able to rescind the Boil Water Notice. To receive news and alerts, sign up at westkelownacity.ca/subscribe.

The cause of the increased turbidity is undetermined. However, such spikes can be caused by unauthorized hydrant use, for example; and, therefore, the City reminds everyone that unauthorized hydrant use in the City of West Kelowna can result in fines starting at $1,000 per offense, plus the costs of water quality mitigation and any necessary repairs or replacement of municipal infrastructure.