Ask West Kelowna
What's new and coming soon
A reminder for Rose Valley Water Treatment Plant Service Area customers about planned, ratepayer-approved utility bill adjustments coming this spring:
- There is no change to the January bill which covers usage for the last quarter of 2025.
- You will see the removal of $37.50 from your quarterly utility bills starting with the first bill for 2026 coming in mid-April; this amount represents the cost per parcel for the Rose Valley Water Treatment Plant and Connecting Transmission Mains Project.
- An annual parcel tax will be transferred onto property taxes in May 2026, which will be equal to the four quarterly payments of $37.50 (or $150) plus interest; the parcel tax does not apply to those who prepaid their share.
- The mid-April bill will include the water utility rate increase for 2026, which will be required to cover actual operating costs and keep the not-for-profit systems sustainable for the future.
Please note, these adjustments do not apply to our Powers Creek Water Treatment Plant customers.
Learn more:
- Answers to frequently asked questions
- Illustration of transfer from quarterly utility bills to annual parcel tax
- Timeline
Utility rate comparisons: 2024 to 2025
Rose Valley
| Single Family Dwelling | 2024 Charges | 2025 Charges | Difference |
|---|---|---|---|
| Residential flat water | $200.59 | $215.14 | +14.55 |
| Residential metered water | $0.48 | $0.49 | +0.01 |
| Sewer RDCO | $103.23 | $109.74 | +6.51 |
| Waste | $46.66 | $46.66 | 0 |
Powers Creek
| Single Family Dwelling | 2024 Charges | 2025 Charges | Difference |
|---|---|---|---|
| Residential Water Flat | $201.83 | $225.38 | +23.55 |
| Residential Water Metered | $0.48 | $0.49 | +0.01 |
| Sewer RDCO | $103.23 | $109.74 | +6.51 |
| Waste | $46.66 | $46.66 | 0 |
View your bill and pay online
- Register or log in at any time to view your bill online. Follow this how-to document for assistance, if required.
- View a sample bill to see how we list utility rates.
- When viewing your bill, it also helps to know your service area. Our Water Service Areas Map may help you identify your system.
- To pay online, arrange through your bank. For more information on paying utility bills, read our Billing Inquiries and Payments section below.
Billing and payment schedule
|
Typical Mailing Date |
Due Date (Unless indicated otherwise on the bill) |
|---|---|
|
Third week of January |
Feb. 15 (billing period Oct. 1 - Dec. 31) |
|
Third week of April |
May 15 (billing period Jan. 1 - Mar. 31) |
|
Third week of July |
Aug. 15 (billing period April 1 - June 30) |
|
Third week of October |
Nov. 15 (billing period July 1 - Sept. 30) |
|
Annual Sewer and Water Debts |
||||
|
If applicable, we bill annual Sewer and Water Debts either in January (once a year) with payment due Nov. 15 of the same year, or we add the debts to property taxes. Sewer and Water Debts are 20-year or 25-year debentures, which result when a property owner opts to finance, rather than pay out, their portion of installing sewer or water systems in their service area. You cannot pay off the debts early as they are financed under the Municipal Finance Authority, not the City of West Kelowna. For questions about Annual Water and Sewer Debts, contact Utility Billing staff at ub.finance@westkelownacity.ca or 778-797-8850. |
||||
|
Online Banking – most recommended Online bill payments can be made through your bank's website or online app. Contact your bank if you need assistance in setting up these payments. Your account number is at the top left hand corner of your bill. Ensure you choose City of West Kelowna - Utilities as the payee. Make Pre-Authorized Payments – highly recommended Sign up for Pre-Authorized Payments by completing the application form to have payments automatically deducted from your bank account on the due date. Please complete the Pre-Authorized Payments revision form for changes. Pay in person at City Hall We accept cash, cheques (current and post-dated) and debit at the cashier wickets at City Hall (3731 Old Okanagan Hwy, West Kelowna, BC V4T 0G7) main reception. Our hours are 8:30 a.m. to 4:30 p.m. Monday to Friday, excluding Statutory Holidays. We do not accept credit cards, but we do accept cheques from credit card companies; or, you can arrange to pay by credit card through a third party company such as Plastique or PaySimply. Pay by mail Mail your cheque with the payment stub to our office at: City of West Kelowna 3731 Old Okanagan Highway,
West Kelowna, BC, V4T 0G7
Ensure your payment reaches us by the due date. Pay by phone Make payments through most financial institutions by telephone. Contact your bank or credit union for more information. |
||||
|
Garbage and recycling rates |
||||
|
For current garbage and recycling fees, please view Schedule 9 of our Fees and Charges Bylaw. Additional bins and cart changes Additional charges may apply if you wish to change bins to larger sizes and/or request additional bins. Please complete our Cart Change Out Form and submit to ub.finance@westkelownacity.ca or in person at Municipal Hall. Please note: Delays may occur in providing larger or replacement bins. |
||||
|
Moving and new accounts |
||||
|
Ensure you, or your legal representatives, contact the Utility Billing Department at ub.finance@westkelownacity.ca or 778 797-8850 at least 24 hours before your move in order to close your account and/or open a new account and arrange to have your meter read. New accounts are opened in property owners’ names; a Request to Bill Tenant form can be completed to add a tenant's name as a care-of for reference purposes. |
||||
|
Sewer rates |
||||
|
For more information, view Schedule 7 of the Fees and Charges Bylaw. |
||||
|
Water meters |
||||
|
|
||||
| Water rates | ||||
|
Water rates will increase annually to pay for maintenance and operations costs and improvements required throughout the Powers Creek and Rose Valley Water Service Areas. The City runs these not-for-profit service areas on behalf of ratepayers and best practices require that rates reflect the true costs of operating and maintaining the systems and covering the costs of upgrading and replacing storage, distribution and treatment infrastructure.
|
Contact Us