Looking for a facility, program or service? We can get you to the right place.
COVID-19 Service Adjustments
The safety and well-being of our community is of utmost importance to Council and staff. We are following health authority guidelines to prevent the spread of COVID-19.
Therefore, In-person access to our facilities including City Hall is limited. We encourage you to connect with us digitally:
- Call 778-797-1000.
- Email info@westkelownacity.ca.
- Ask West Kelowna through our website email submission form.
- Submit an online service request.
- Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
- Claim your Home Owner Grant online.
- Follow us on Instagram at instagram.com/cityofwestkelowna.
- Connect with us on Facebook at facebook.com/cityofwestkelowna.
- Follow us on Twitter at twitter.com/westkelownacity.
Arenas |
Jim Lind and Royal LePage PlaceMount Boucherie Community Centre 2760 Cameron Road, West Kelowna, BC V1Z 2T6 BookingsCall 778-797-2265. General informationCall 778-797-8800. MaintenanceSee attendants on site. Schedules |
Beaches and Boat Launches |
Find a beach or boat launchUse our amenity and location finder. Report maintenance issuesCall 778-797-8849. |
Building Permits and Inspections |
Call 778-797-8820. Calls received before 4 p.m. will be booked the next business day. |
Business Needs - Business Directory, Economic Development, Licensing and Other Services |
Applications - cancellations, new and renewalsSubmit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.
General Inquiries778-797-8810 Business Licensing778-797-8810 Business DirectoryGo to the Business Directory. To inquire about being listed on the directory, call 778-797-2215. Economic Development OfficeCall 778-797-2215
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Bylaw Enforcement |
Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1 Call 778-797-8810. |
Cemetery |
Call 778-797-8875.
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Communications and Media Relations |
Call 778-797-2252 |
Community Centres |
Lakeview Heights Community Centre860 Anders Road, West Kelowna, BC V1Z 1J9 Call 778-797-2240. Seniors' Centre3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6 Call 250-768-4004.
Webber Road Community Centre2829 Inverness Road, West Kelowna, BC V4T 1J5 Call 250-768-3049.
Westbank Lions Community Centre2466 Main Street, West Kelowna, BC V4T 1Z1 Call 778-797-2240.
Youth Centre2466 Main Street, West Kelowna, BC V4T 1Z1 Call 250-768-9139.
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Development Planning and Subdivisions |
Call 778-797-8830. |
Dogs |
Abuse and animal crueltyCall 250-861-7722. Dangerous dogs, excessive barking, strays and general inquiriesCall 250-469-6284. Dog attacksCall 250-979-0925. Licensing |
Drainage and Storm Water Issues |
General inquiries and non-emergenciesCall 778-797-2225. (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call AEL at 1-866-353-3136
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Economic Development |
Call 778-797-2215.
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Fire and Rescue |
Administration2708 Olalla Rd, West Kelowna, BC V1Z 2A9 Call 778-797-3200. Accidents, fires and emergenciesCall 9-1-1. Burning complaintsCall 250-469-8577. Forest firesCall *5555 on a cell phone. Call 1-800-663-5555 from land line. InspectionsCall 778-797-3206. Public education and safetyCall 778-797-3207. |
Flooding |
EmergenciesCall 9-1-1. |
Freedom of Information |
Call 778-797-2250. |
Garbage Recycling and Yard Waste |
Accepted and banned materials (What goes where?)Billing inquiries, cart change or upgrade or missed collectionCall 778-797-8850.
Glenmore LandfillCall 250-469-8880. Regional Waste Reduction OfficeCall 250-469-6250. Westside Residential Waste Disposal and Recycling CentreCall 250-768-7110 (recorded message). |
Handicapped Parking Passes |
Complete Parking Permit ApplicationVisit the Social Planning and Research Council of British Columbia website (SPARC BC) to download the application form and obtain physician's certification of need. Pay for New Parking PassesYou can pay for and obtain new passes by bringing your completed and signed application form and payment (cheque, cash or debit only, credit cards not accepted) to West Kelowna City Hall, 2760 Cameron Road, West Kelowna BC V1Z 2T6. Business hours are 8:30 a.m. to 4:30 p.m. Monday to Friday. Call 778-797-2220. Renew Parking PassesParking passes can be renewed through the SPARC BC website. |
Human Resources |
General InquiriesCall 778-797-8890. Job Opportunities |
Library |
AddressWestbank Branch 31 - 2484 Main Street (Hwy 97 S), Westridge Mall, West Kelowna, BC Contact informationCall 250-768-4369. |
Logo Request |
To request our logo for use, please complete our online logo request form. |
Parks and Trails |
Find a park or trailUse our amenity and location finder. Report maintenance issuesCall 778-797-8849. |
Policing RCMP |
Administration2390 Dobbin Road, West Kelowna, BC V4T 2H9 Call 250-768-2880. Accidents, crimes in progress and emergenciesCall 9-1-1. Citizens' patrol and community policingCall 250-707-8022. Crime preventionCall 250-707-8021. CrimeStoppers tipsCall 1-800-222-8477. Non-emergencies and speed enforcementCall 250-768-2880. |
Pool |
Johnson Bentley Memorial Aquatic Centre3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6 Call 778-797-7665. Fax 778-797-7660.
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Property Taxes |
Call 778-797-8860 |
Recreation and Culture |
Facility bookingsCall 778-797-2265. General inquiresCall 778-797-8800. Program information |
Roads, Illegal Dumping, Sidewalks, Streetlights and Weeds |
Maintenance issuesAfter hours, call AEL 1-866-353-3136. During business hours, call 778-797-2225; Monday to Friday, 7:30 a.m. to 3:30 p.m. excluding holidays. Provincial Highways and Westside RoadFor Highways 97 and 97c, Westside Road and Westbank First Nation streets, call AIM 1-866-222-4204. William R. Bennett BridgeFor maintenance issues on William R. Bennett Bridge, call Protrans at 1-888-769-2925. |
Sanitary sewers |
EmergenciesCall 778-797-2246. BillingCall 778-797-8850. Connect to sewerCal 778-797-8820. General inquiriesCall 778-797-2246. Waste water treatment plantCall 250-469-6120. |
Transit |
Fares, passesVisit Kelowna Regional Transit website. SchedulesVisit Kelowna Regional Transit website. Service inquiriesCall 250-860-8121. |
Transportation |
Projects and planningCall 778-797-8840. Request new sidewalks, streetlights and traffic calmingCall 778-797-8840.
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Utility Billing |
Call 778-797-8850 |
Water |
Billing and ratesCall 778-797-8850. EmergenciesCall 778-797-2246. General inquiriesCall 778-797-2246. QualityCall 778-797-2246
Sprinkling regulationsReport violations. Call 778-797-8810.
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Contact Us