Services

Looking for a facility, program or service? We can get you to the right place.

The public is encouraged to avoid the line and connect with us digitally:

Call 778-797-1000.
Email info@westkelownacity.ca.
Ask West Kelowna through our website email submission form.
Submit an online service request.
Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
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Accessible Parking Permits

Complete Parking Permit Application

Visit the Social Planning and Research Council of British Columbia website (SPARC BC) to download the application form and obtain physician's certification of need.

Pay for New Parking Passes

You can pay for and obtain new passes by bringing your completed and signed application form and payment (cheque, cash or debit only, credit cards not accepted) to West Kelowna City Hall, 2760 Cameron Road, West Kelowna BC V1Z 2T6.

Business hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.

Call 778-797-2220

Renew Parking Passes

Parking passes can be renewed through the SPARC BC website.

Arenas

Jim Lind and Royal LePage Place

Mount Boucherie Community Centre

2760 Cameron Road, West Kelowna, BC V1Z 2T6

Bookings

Call 778-797-2265

General information

Call 778-797-8800

Maintenance

See attendants on site.

Schedules

See our Rec Guide

Beaches and Boat Launches

Find a beach or boat launch

Use our amenity and location finder.

Report maintenance issues

Call 778-797-8849

Submit a service request

Building Permits and Inspections

Call 778-797-8820

Calls received before 4 p.m. will be booked the next business day.

Business Needs - Business Directory, Economic Development, Licensing and Other Services

Applications - cancellations, new and renewals

Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.

Get more information on business licence renewals.
Renewals are due January 31 each year.

General Inquiries

778-797-8810

Business Licensing

778-797-8810

Business Directory

Go to the Business Directory

To inquire about being listed on the directory, call 778-797-2214.

Bylaw Enforcement

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-8810

Submit a service request

Cemetery

Call 778-797-8875

Go to the Westbank Cemetery webpage

Communications and Media Relations

Call 778-797-2253

Community Centres

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

Call 778-797-2240

Bookings and facility information

Seniors' Centre

3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6

Call 250-768-4004

Find program information

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-2240

Get facility information

Youth Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 250-768-9139.

Get program information

Development Planning and Subdivisions

Call 778-797-8830

Dogs

Abuse and animal cruelty

Call 250-861-7722

Dangerous dogs, excessive barking, strays and general inquiries

Call 250-469-6284

Dog attacks

Call 250-979-0925

Licensing

Visit the Regional Dog Control and Licensing website.

Drainage and Storm Water Issues

General inquiries and non-emergencies

Call 778-797-2225

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call AEL at 1-866-353-3136

Economic Development

Fire and Rescue

Administration

2708 Olalla Rd, West Kelowna, BC V1Z 2A9

Call 778-797-3200

Accidents, fires and emergencies

Call 9-1-1

Burning complaints

Call 250-469-8577

Forest fires

Call *5555 on a cell phone

Call 1-800-663-5555 from land line.

Inspections

Call 778-797-3206

Public education and safety

Call 778-797-3207

Flooding

Emergencies

Call 9-1-1

Freedom of Information

Call 778-797-2250

Garbage Recycling and Yard Waste

Accepted and banned materials (What goes where?)

Visit the recycling website.

Billing inquiries, cart change or upgrade or missed collection

Call 778-797-8850

Down load and print the cart change-out form

Glenmore Landfill

Call 250-469-8880

Regional Waste Reduction Office

Call 250-469-6250

Westside Residential Waste Disposal and Recycling Centre

Call 250-768-7110 (recorded message).

Human Resources

General Inquiries

Call 778-797-8890

Job Opportunities

See current postings

Library

Address

Westbank Branch

31 - 2484 Main Street (Hwy 97 S), Westridge Mall, West Kelowna, BC

Contact information

Call 250-768-4369

Logo Request

To request our logo for use, please complete our online logo request form.

Parks and Trails

Find a park or trail

Use our amenity and location finder.

Report maintenance issues

Call 778-797-8849

Policing RCMP

Administration

2390 Dobbin Road, West Kelowna, BC V4T 2H9

Call 250-768-2880

Accidents, crimes in progress and emergencies

Call 9-1-1

Citizens' patrol and community policing

Call 250-707-8022

Crime prevention

Call 250-707-8021

CrimeStoppers tips

Call 1-800-222-8477

Non-emergencies and speed enforcement

Call 250-768-2880

Pool

Johnson Bentley Memorial Aquatic Centre

3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6

Call 778-797-7665

Fax 778-797-7660

Get program information for aquatic and dry land fitness programs, gym and circuit room, swimming lessons, etc.

Property Taxes

Call 778-797-8860

Recreation and Culture

Facility bookings

Call 778-797-2265

General inquires

Call 778-797-8800

Program information

See our Rec Guide

Roads, Illegal Dumping, Sidewalks, Streetlights and Weeds

Maintenance issues

After hours, call AEL 1-866-353-3136.

During business hours, call 778-797-2225; Monday to Friday, 7:30 a.m. to 3:30 p.m. excluding holidays.

Submit a service request.

Provincial Highways and Westside Road

For Highways 97 and 97c, Westside Road and Westbank First Nation streets, call AIM 1-866-222-4204.

William R. Bennett Bridge

For maintenance issues on William R. Bennett Bridge, call Protrans at 1-888-769-2925.

Sanitary sewers

Emergencies

Call 778-797-2246

Billing

Call 778-797-8850

Connect to sewer

Cal 778-797-8820

General inquiries

Call 778-797-2246

Waste water treatment plant

Call 250-469-6120

Transit

Fares, passes

Visit Kelowna Regional Transit website.

Schedules

Visit Kelowna Regional Transit website.

Service inquiries

Call 250-860-8121

Transportation

Projects and planning

Call 778-797-8840

Request new sidewalks, streetlights and traffic calming

Call 778-797-8840

Utility Billing

Call 778-797-8850

Water

Billing and rates

Call 778-797-8850

Emergencies

Call 778-797-2246

General inquiries

Call 778-797-2246

Quality

Call 778-797-2246

Visit the Water Quality webpage.

Sprinkling regulations

Report violations. Call 778-797-8810.

Learn about current restrictions and the four regulation stations.