Ask West Kelowna
Looking for a facility, program or service? We can help get you to the right place.
Ways to connect with us:
- Call 778-797-1000 or email us at info@westkelownacity.ca
- Ask West Kelowna through our website email submission form.
- Submit an online service request
- Pay bills and property taxes online through your financial institution. Submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
- Connect with us on Facebook, Twitter or Instagram
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Accessible Parking Permits |
Complete Parking Permit ApplicationVisit the Social Planning and Research Council of British Columbia website (SPARC BC) to download the application form and obtain physician's certification of need. Pay for New Parking PassesYou can pay for and obtain new passes by bringing your completed and signed application form and payment (cheque, cash or debit only, credit cards not accepted) to West Kelowna City Hall, 2760 Cameron Road, West Kelowna BC V1Z 2T6. Business hours are 8:30 a.m. to 4:30 p.m. Monday to Friday. Call 778-797-2220 Renew Parking PassesParking passes can be renewed through the SPARC BC website. |
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Arenas |
Jim Lind and Royal LePage PlaceMount Boucherie Community Centre 2760 Cameron Road, West Kelowna, BC V1Z 2T6 BookingsCall 778-797-2265 General informationCall 778-797-8800 MaintenanceSee attendants on site. Schedules |
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Beaches and Boat Launches |
Find a beach or boat launchUse our amenity and location finder. Report maintenance issuesCall 778-797-8849 |
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Building Permits and Inspections |
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Call 778-797-8820 Calls received before 4 p.m. will be booked the next business day. |
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Business Needs - Business Directory, Economic Development, Licensing and Other Services |
Applications - cancellations, new and renewalsSubmit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.
Business Licensing778-797-8811 Business Licensing778-797-8811 Business Directory
To inquire about being listed on the directory, call 778-797-2214. |
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Bylaw Enforcement |
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Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1 Call 778-797-8810 |
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Cemetery |
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Call 778-797-8875
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Communications and Media Relations |
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Email us at communications@westkelownacity.ca |
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Community Centres |
Lakeview Heights Community Centre860 Anders Road, West Kelowna, BC V1Z 1J9 Call 778-797-2240 Seniors' Centre3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6 Call 250-768-4004
Westbank Lions Community Centre2466 Main Street, West Kelowna, BC V4T 1Z1 Call 778-797-2240 Youth Centre2466 Main Street, West Kelowna, BC V4T 1Z1 Call 250-768-9139 |
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Development Planning and Subdivisions |
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Call 778-797-8830 |
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Dogs |
Abuse and animal crueltyCall 250-861-7722 Dangerous dogs, excessive barking, strays and general inquiries Call 250-469-6284 Dog attacksCall 250-979-0925 Licensing |
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Drainage and Storm Water Issues |
General inquiries and non-emergenciesCall 778-797-2225 (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call AEL at 1-866-353-3136
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Economic Development |
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Fire and Rescue |
Administration2708 Olalla Rd, West Kelowna, BC V1Z 2A9 Call 778-797-3200 Accidents, fires and emergenciesCall 9-1-1 Burning complaintsCall 250-469-8577 Forest firesCall *5555 on a cell phone Call 1-800-663-5555 from land line. InspectionsCall 778-797-3206 |
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Flooding |
EmergenciesCall 9-1-1 |
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Freedom of Information |
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Call 778-797-2250 |
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Garbage Recycling and Yard Waste |
Accepted and banned materialsBilling inquiries, cart change or upgradeCall 778-797-8850
Miss collectionsCall E360S at 250-868-3211 after hours Glenmore LandfillCall 250-469-8880 Regional Waste Reduction OfficeCall 250-469-6250 Westside Residential Waste Disposal and Recycling CentreCall 250-768-7110 (recorded message). |
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Human Resources |
General InquiriesCall 778-797-8890 Job Opportunities |
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Library |
AddressWestbank Branch 31 - 2484 Main Street (Hwy 97 S), Westridge Mall, West Kelowna, BC Contact informationCall 250-768-4369 |
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Logo Request |
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To request our logo for use, please complete our online logo request form. |
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Parks and Trails |
Find a park or trailUse our amenity and location finder. Report maintenance issuesCall 778-797-8849 |
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Policing RCMP |
Administration2390 Dobbin Road, West Kelowna, BC V4T 2H9 Call 250-768-2880 Accidents, crimes in progress and emergenciesCall 9-1-1 Citizens' patrol and community policingCall 250-707-8022 Crime preventionCall 250-707-8021 CrimeStoppers tipsCall 1-800-222-8477 Non-emergencies and speed enforcementCall 250-768-2880 |
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Pool |
Johnson Bentley Memorial Aquatic Centre3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6 Call 778-797-7665 Fax 778-797-7660
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Property Taxes |
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Call 778-797-8860 |
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Recreation and Culture |
Facility bookingsCall 778-797-2265 General inquiresCall 778-797-8800 Program information |
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Roads, Sidewalks, Streetlights and Snow and Ice Control |
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Report a maintenance issue to our Roads Department by submitting a service request.
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Sanitary sewers |
EmergenciesCall 778-797-2246 BillingCall 778-797-8850 Connect to sewerCal 778-797-8820 General inquiriesCall 778-797-2246 Waste water treatment plantCall 250-469-6120 |
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Transit |
Fares, passesVisit Kelowna Regional Transit website. SchedulesVisit Kelowna Regional Transit website. Service inquiriesCall 250-860-8121 |
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Transportation |
Projects and planningCall 778-797-8840 Request new sidewalks, streetlights and traffic calmingCall 778-797-8840 |
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Utility Billing |
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Call 778-797-8850 |
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Water |
Billing and ratesCall 778-797-8850 EmergenciesCall 778-797-2246 General inquiriesCall 778-797-2246 QualityCall 778-797-2246
Sprinkling regulationsReport violations. Call 778-797-8810.
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Contact Us