Services

Looking for a facility, program or service? We can get you to the right place.

COVID-19 Service Adjustments

The safety and well-being of our community is of utmost importance to Council and staff. We are following health authority guidelines to prevent the spread of COVID-19.

Therefore, In-person access to our facilities including City Hall is limited. We encourage you to connect with us digitally:

Call 778-797-1000.
Email info@westkelownacity.ca.
Ask West Kelowna through our website email submission form.
Submit an online service request.
Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
Claim your Home Owner Grant online.
Follow us on Instagram at instagram.com/cityofwestkelowna.
Connect with us on Facebook at facebook.com/cityofwestkelowna.
Follow us on Twitter at twitter.com/westkelownacity.

Arenas

Jim Lind and Royal LePage Place

Mount Boucherie Community Centre

2760 Cameron Road, West Kelowna, BC V1Z 2T6

Bookings

Call 778-797-2265.

General information

Call 778-797-8800.

Maintenance

See attendants on site.

Schedules

See our Rec Guide.

Beaches and Boat Launches

Find a beach or boat launch

Use our amenity and location finder.

Report maintenance issues

Call 778-797-8849.

Submit a service request.

Building Permits and Inspections

Call 778-797-8820.

Calls received before 4 p.m. will be booked the next business day.

Business Needs - Business Directory, Economic Development, Licensing and Other Services

Applications - cancellations, new and renewals

Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.

Get more information on business licence renewals.
Renewals are due January 31 each year.

General Inquiries

778-797-8810

Business Licensing

778-797-8810

Business Directory

Go to the Business Directory.

To inquire about being listed on the directory, call 778-797-2215.

Economic Development Office

Call 778-797-2215

Find a location for your business.
Get help starting a business.
Get West Kelowna statistics.

Bylaw Enforcement

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-8810.

Submit a service request.

Cemetery

Call 778-797-8875.

Go to the Westbank Cemetery webpage.

Communications and Media Relations

Call 778-797-2252

Community Centres

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

Call 778-797-2240.

Bookings and facility information.

Seniors' Centre

3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6

Call 250-768-4004.

Find program information.

Webber Road Community Centre

2829 Inverness Road, West Kelowna, BC V4T 1J5

Call 250-768-3049.

See program information.

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-2240.

Get facility information.

Youth Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 250-768-9139.

Get program information.

Development Planning and Subdivisions

Call 778-797-8830.

Dogs

Abuse and animal cruelty

Call 250-861-7722.

Dangerous dogs, excessive barking, strays and general inquiries

Call 250-469-6284.

Dog attacks

Call 250-979-0925.

Licensing

Visit the Regional Dog Control and Licensing website.

Drainage and Storm Water Issues

General inquiries and non-emergencies

Call 778-797-2225.

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call AEL at 1-866-353-3136

Economic Development

Call 778-797-2215.

Find a location for your business.
Get help starting a business.
Get West Kelowna statistics.

Fire and Rescue

Administration

2708 Olalla Rd, West Kelowna, BC V1Z 2A9

Call 778-797-3200.

Accidents, fires and emergencies

Call 9-1-1.

Burning complaints

Call 250-469-8577.

Forest fires

Call *5555 on a cell phone.

Call 1-800-663-5555 from land line.

Inspections

Call 778-797-3206.

Public education and safety

Call 778-797-3207.

Flooding

Emergencies

Call 9-1-1.

Freedom of Information

Call 778-797-2250.

Garbage Recycling and Yard Waste

Accepted and banned materials (What goes where?)

Visit the recycling website.

Billing inquiries, cart change or upgrade or missed collection

Call 778-797-8850.

Down load and print the cart change-out form.

Glenmore Landfill

Call 250-469-8880.

Regional Waste Reduction Office

Call 250-469-6250.

Westside Residential Waste Disposal and Recycling Centre

Call 250-768-7110 (recorded message).

Handicapped Parking Passes

Complete Parking Permit Application

Visit the Social Planning and Research Council of British Columbia website (SPARC BC) to download the application form and obtain physician's certification of need.

Pay for New Parking Passes

You can pay for and obtain new passes by bringing your completed and signed application form and payment (cheque, cash or debit only, credit cards not accepted) to West Kelowna City Hall, 2760 Cameron Road, West Kelowna BC V1Z 2T6.

Business hours are 8:30 a.m. to 4:30 p.m. Monday to Friday.

Call 778-797-2220.

Renew Parking Passes

Parking passes can be renewed through the SPARC BC website.

Human Resources

General Inquiries

Call 778-797-8890.

Job Opportunities

See current postings.

Library

Address

Westbank Branch

31 - 2484 Main Street (Hwy 97 S), Westridge Mall, West Kelowna, BC

Contact information

Call 250-768-4369.

Logo Request

To request our logo for use, please complete our online logo request form.

Parks and Trails

Find a park or trail

Use our amenity and location finder.

Report maintenance issues

Call 778-797-8849.

Policing RCMP

Administration

2390 Dobbin Road, West Kelowna, BC V4T 2H9

Call 250-768-2880.

Accidents, crimes in progress and emergencies

Call 9-1-1.

Citizens' patrol and community policing

Call 250-707-8022.

Crime prevention

Call 250-707-8021.

CrimeStoppers tips

Call 1-800-222-8477.

Non-emergencies and speed enforcement

Call 250-768-2880.

Pool

Johnson Bentley Memorial Aquatic Centre

3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6

Call 778-797-7665.

Fax 778-797-7660.

Get program information for aquatic and dry land fitness programs, gym and circuit room, swimming lessons, etc.

Property Taxes

Call 778-797-8860

Recreation and Culture

Facility bookings

Call 778-797-2265.

General inquires

Call 778-797-8800.

Program information

See our Rec Guide.

Roads, Illegal Dumping, Sidewalks, Streetlights and Weeds

Maintenance issues

After hours, call AEL 1-866-353-3136.

During business hours, call 778-797-2225; Monday to Friday, 7:30 a.m. to 3:30 p.m. excluding holidays.

Submit a service request.

Provincial Highways and Westside Road

For Highways 97 and 97c, Westside Road and Westbank First Nation streets, call AIM 1-866-222-4204.

William R. Bennett Bridge

For maintenance issues on William R. Bennett Bridge, call Protrans at 1-888-769-2925.

Sanitary sewers

Emergencies

Call 778-797-2246.

Billing

Call 778-797-8850.

Connect to sewer

Cal 778-797-8820.

General inquiries

Call 778-797-2246.

Waste water treatment plant

Call 250-469-6120.

Transit

Fares, passes

Visit Kelowna Regional Transit website.

Schedules

Visit Kelowna Regional Transit website.

Service inquiries

Call 250-860-8121.

Transportation

Projects and planning

Call 778-797-8840.

Request new sidewalks, streetlights and traffic calming

Call 778-797-8840.

Utility Billing

Call 778-797-8850

Water

Billing and rates

Call 778-797-8850.

Emergencies

Call 778-797-2246.

General inquiries

Call 778-797-2246.

Quality

Call 778-797-2246

Visit the Water Quality webpage.

Sprinkling regulations

Report violations. Call 778-797-8810.

Learn about current restrictions and the four regulation stations.