Ask West Kelowna
If you believe your property was damaged as a result of city-related works, you may submit a claim.
Contact your insurance company first. This may be the quickest way to have repairs done and cover costs. Your insurance company will then seek compensation from the party they believe to be responsible for any damages.
You have two months from the date of the incident, or from when you first became aware of the matter, to submit a Notice of Claim. The City's receipt of your claim does not constitute any acceptance of liability or guarantee coverage or compensation.
| How to Make a Claim |
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Download the fillable Notice of Claim form Address and send your Notice of Claim form as follows:
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| How the Process Works |
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After receiving a claim, the City will reply, in writing, to confirm the submission. The City’s insurers will review and investigate claims without prejudice, based on the facts provided. An investigation may take several weeks, depending on the nature of the claim. Following the thorough review and investigation process, the City's insurer will advise claimants of the decision, regardless of the outcome, as soon as possible. If the City is determined to be responsible, paid invoices must be submitted as bases for any payments to the claimant. Settlements are based on fair, reasonable and established insurance industry and legal practice standards. City staff and our insurer will treat all claimants with courtesy and professionalism, and while we acknowledge that the claim process may be stressful we ask that all correspondence and conversations remain respectful. |
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