Keep safe, stay well
Let's work together to keep each other safe and healthy from COVID-19, the flu and other communicable diseases:
- Stay home if you are sick
- Sanitize or wash your hands
- The City of West Kelowna will continue to follow Public Health Orders concerning COVID-19. Visit the Province of BC website for more information.
Looking for a facility, program or service? We can get you to the right place.
The public is encouraged to avoid the line and stay safe by connecting with us digitally:
- Call 778-797-1000.
- Email info@westkelownacity.ca.
- Ask West Kelowna through our website email submission form.
- Submit an online service request.
- Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
- Follow us on Instagram
- Connect with us on Facebook
- Follow us on Twitter
City Hall |
General inquiries/main receptionTel.: 778-797-1000 Fax: 778-797-1001 Hours of operation8:30 a.m. - 4:30 p.m. Monday - Friday Offices are closed on statutory holidays or days in lieu: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, BC Day, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day. Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis. See our holiday guide under the events calendar on our homepage for more details. Mailing and City Hall street address2760 Cameron Road West Kelowna, BC V1Z 2T6 On-site parking is free; accessible parking is available |
After hours emergencies |
Ambulance, fire and policeCall 9-1-1. Dog attacksCall 250-979-0925. Sanitary sewer and waterCall 1-855-851-4194. Roads and drainageCall 1-866-353-3136. Routes BC 97 and BC 97C, Westside Road and Westbank First Nation RoadsCall 1-866-222-4204. Wildlife - bears and mountain lionsIf danger is immediate, call 9-1-1 William R. Bennett BridgeCall 1-888-769-2925. |
Aquatic Centre |
Johnson Bentley Memorial Aquatic Centre3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6 Tel.: 778-797-7665 Fax: 778-797-7660 |
Arenas/Ice Rinks |
BookingsCall 778-797-2265. General inquiriesCall 778-797-8800. MaintenanceSee on-shift personnel at the arena |
Bear and Other Wildlife Conflicts |
Immediate dangerCall 9-1-1 Inquiries and questionsVisit WildSafeBC website |
Building and Renovations |
Inspections and permitsCall 778-797-8820. |
Business Needs - Economic Development, Licensing, Permits and Other Services |
Cancellations, new applications and renewalsSubmit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking. General InquiriesCall 778-797-8810. Business LicensingCall 778-797-8810. Business DirectoryGo to the Business Directory.
Economic Development OfficeCall 778-797-2215.
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Bylaw Enforcement |
Complaints, ticket inquiries and informationWestbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1 Call 778-797-8810. |
Cemetery |
Interments, maintenance, mausoleums and plotsCall 778-797-8875. |
Communications and Media Relations |
Communications, media relations and community engagementCall 778-797-2252. |
Council |
Agendas and minutes, meetings and public hearingsCall 778-797-2250. Contact Mayor and CouncilCall 778-797-2210. Email (mayorandcouncil@westkelownacity.ca) |
Development Services |
Business developmentCall 778-797-2215. Current and long range planningCall 778-797-8830. Development applications and subdivision approvalsCall 778-797-8830. |
Disability Services |
General facility accessibility inquiriesCall 778-797-8800 or 778-797-2265. Accessible parking passesCall 778-797-2220. HandyDARTCall 250-762-3278. |
Dog Control |
Abuse and animal crueltyCall 250-861-7722. Dangerous dogs, excessive barking, strays and general inquiriesCall 250-469-6284. LicensingCall 250-763-4918. Other inquiries, questions |
Engineering |
General inquiries, capital projects and transportation planningCall 778-797-8840. |
Facilities |
General inquiries and maintenanceCall 778-797-8800. Lakeview Heights Community Centre860 Anders Road, West Kelowna, BC V1Z 1J9 Call 778-797-2240. Webber Road Community Centre2829 Inverness Road, West Kelowna, BC V4T 1J5 Call 250-768-3049. Westbank Lions Community Centre2466 Main Street, West Kelowna, BC V4T 1Z1 Call 250-768-2322. Westside Seniors Centre3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6 Call 250-768-4004. Westside Youth Centre2466 Main Street, West Kelowna, BC V4T 1Z1 Call 250-768-9139. |
Facility and Field Bookings |
Book a community centreLakeview Heights Community Centre 860 Anders Road, West Kelowna, BC V1Z 1J9 Call 778-797-8800. Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1 Call 778-797-2240. Book a fieldCall 778-797-2265. |
Finance |
For property tax and utility bill inquiries, please contact our Taxation and Utility Billing Staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries. Accounts payable(Note: Property tax and utility bill inquiries, please see separate listings below) Tel.: 778-797-8858 Fax.: 778-797-8851 Accounts receivableCall 778-797-2220. Property taxesCall 778-797-8860. Utility Bills(Garbage, recycling, sewer and water) Call 778-797-8850. |
Fire & Rescue |
Administration2708 Olalla Road, West Kelowna, V1Z 2A9 8:00 a.m. - 4:00 p.m. Monday to Friday, excluding holidays Call 778-797-3200 ext. 1 After hours non-emergency line and all burning complaintsCall 250-469-8577. Burning permitsCall 778-797-3200 ext. 1 InspectionsCall 778-797-3206. Public safety and educationCall 778-797-3207. |
Garbage and Recycling |
Billing inquiries, cart change or upgrade or missed collectionCall 778-797-8850. Cart Change-out Form (Print, complete and return with any applicable payment to City Hall) Glenmore LandfillCall 250-469-8880. Regional Waste Reduction OfficeCall 250-469-6250. Westside Residential Waste Disposal and Recycling CentreCall 250-768-7110 (recorded message) |
Human Resources |
Call 778-797-8890. |
Logo Request |
To request our logo for use, please complete our online logo request form. |
Parks |
BookingsCall 778-797-2265. General inquiries and maintenance778-797-8849 Regional parks
Call 250-469-6232. |
Policing/RCMP |
2390 Dobbin Road, West Kelowna, BC V4T 2H9 Crime preventionCall 250-707-8021. Non-emergency numberCall 250-768-2880. General inquiries (non-complaint based)Call 250-768-2880. |
Property Taxes |
Call 778-797-8860. |
Purchasing |
Call 778-797-8865. |
Recreation and Culture |
General inquiries and program registrationCall 778-797-8800. |
Roads, Drainage, Sidewalks and Transportation |
Ice and snow control, illegal dumping, patching, potholes and weeds
Infrastructure planning and public works projectsCall 778-797-8840. |
Sanitary Sewers |
Emergencies, service requests and technical inquiriesCall 778-797-2246. (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call 1-855-851-4194 Connect to sewerCall 778-797-8820. |
Street Lights, Lines and Signs |
Call 778-797-2225. |
Transit |
Fares, passesSchedulesService inquiriesCall 250-860-8121. |
Utility Bills (garbage, sewer and water) |
Call 778-797-8850. |
Visitor Information Centre |
2375 Dobbin Road, West Kelowna, BC V4T 2H9 Open May to September; 7 days/week; 9:00 a.m. to 5:00 p.m. Call 250-768-2712. |
Water Treatment Plants |
Powers Creek Water Treatment Plant (multi-barrier) Call 250-707-0141. Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities Call 778-797-2246. |
Water |
Emergencies, service requests and technical inquiriesCall 778-797-2246. (Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call 1-855-851-4194. Sprinkling regulations and violationsCall 778-797-8810. |
Contact Us