Skip to Content
View All
Pause
  • ApplyDown Chevron
    • Activities and Programs
    • Building Permits
    • Burning Permit
    • Development Applications
    • Dog License
    • Facility Booking
    • Jobs at the City
    • Preauthorized Tax Payments or Deferments
    • Speak As a Delegation Before Council
  • PayDown Chevron
    • Accessible Parking Permits
    • Recreation Programs
    • Swimming Passes
    • Taxes
    • Transit Tickets
    • Utility Bills
  • ReportDown Chevron
    • Bylaw Infraction
    • Customer Service Feedback
    • Dogs
    • Illegal Dumping
    • Missed Garbage Pickup
    • Outdoor Burning
    • Service Request
Close icon

City of West Kelowna Logo

Contact Us Main menu icon
  • Our Community
    • Annual Report
    • About West Kelowna
    • Bears and Wildlife
    • Bylaw Compliance
    • Capital Projects
    • City Hall Project
    • COVID-19
    • Drainage, Flooding and Storm Sewers
    • Engage With Us
    • Fire and Rescue
    • FireSmart Program
    • Garbage and Recycling
    • Official Community Plan
    • Police (RCMP)
    • Roads, Sidewalks and Street Lights
    • Sanitary Sewers and Wastewater
    • Social Housing in West Kelowna
    • Water
  • Parks, Recreation and Culture
    • Beaches and Boat Launches
    • Book a Facility or Field
    • Cemetery
    • Community Events
    • Financial Assistance Programs
    • News for Parks, Recreation and Culture
    • Online Registration
    • Parks Amenity Donation Program
    • Parks and Trails
    • Recreation and Culture Facilities
    • Recreation Guide
    • Virtual Parks Tour
  • Building, Business and Development
    • Bids and Tenders
    • Building Department
    • Business Directory
    • Business Licences
    • CityView Portal
    • Economic Development
    • Maps and GIS
    • Planning and Development
    • Procurement and Purchasing
    • Signs
    • Short Term Accommodations
  • City Hall
    • Accessibility
    • Agendas and Minutes
    • Budget
    • Bylaws
    • Contact Us
    • COVID-19
    • Disclaimer & Privacy Policy
    • Elections and Electoral Approval
    • Employment
    • Freedom of Information
    • Mayor and Council
    • News and Alerts
    • Plans and Strategies
    • Property Taxes
    • Services
    • Speculation Tax
    • Utility Billing and Rates
    • Webcasts
  • I Want To...
Question MarkAsk West Kelowna

City Hall CWK Image

Contact Us

HomeCity HallContact Us
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email
Show or hide navigation More

Keep safe, stay well

Let's work together to keep each other safe and healthy from COVID-19, the flu and other communicable diseases:

  • Stay home if you are sick
  • Sanitize or wash your hands
  • The City of West Kelowna will continue to follow Public Health Orders concerning COVID-19. Visit the Province of BC website for more information.

Looking for a facility, program or service? We can get you to the right place.

The public is encouraged to avoid the line and stay safe by connecting with us digitally:

  • Call 778-797-1000.
  • Email info@westkelownacity.ca.
  • Ask West Kelowna through our website email submission form.
  • Submit an online service request.
  • Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
  • Follow us on Instagram
  • Connect with us on Facebook
  • Follow us on Twitter

City Hall

General inquiries/main reception

Tel.: 778-797-1000

Fax: 778-797-1001

Email

Hours of operation

8:30 a.m. - 4:30 p.m. Monday - Friday

Offices are closed on statutory holidays or days in lieu: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, BC Day, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day. Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis. See our holiday guide under the events calendar on our homepage for more details.

Mailing and City Hall street address

2760 Cameron Road

West Kelowna, BC V1Z 2T6

On-site parking is free; accessible parking is available

After hours emergencies

Ambulance, fire and police

Call 9-1-1.

Dog attacks

Call 250-979-0925.

Sanitary sewer and water

Call 1-855-851-4194.

Roads and drainage 

Call 1-866-353-3136.

Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads

Call 1-866-222-4204.

Wildlife - bears and mountain lions

If danger is immediate, call 9-1-1

William R. Bennett Bridge

Call 1-888-769-2925.

Aquatic Centre

Johnson Bentley Memorial Aquatic Centre

3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6

Tel.: 778-797-7665

Fax: 778-797-7660

Email

Arenas/Ice Rinks

Bookings

Call 778-797-2265.

General inquiries

Call 778-797-8800.

Email

Maintenance

See on-shift personnel at the arena

Bear and Other Wildlife Conflicts

Immediate danger

Call 9-1-1

Inquiries and questions

Visit WildSafeBC website

Building and Renovations

Inspections and permits

Call 778-797-8820.

Email

Business Needs - Economic Development, Licensing, Permits and Other Services

Cancellations, new applications and renewals

Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.

General Inquiries

Call 778-797-8810.

Email

Business Licensing

Call 778-797-8810.

Email

Business Directory

Go to the Business Directory.

  • To inquire about being listed on the directory, call 778-797-2215.
Economic Development Office

Call 778-797-2215.

  • Find a location for your business.
  • Get help starting a business.
  • Get West Kelowna statistics.

Bylaw Enforcement

Complaints, ticket inquiries and information

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-8810.

Email

Cemetery

Interments, maintenance, mausoleums and plots

Call 778-797-8875.

Email

Communications and Media Relations

Communications, media relations and community engagement

Call 778-797-2252.

Email

Council

Agendas and minutes, meetings and public hearings

Call 778-797-2250.

Contact Mayor and Council

Call 778-797-2210.

Email (mayorandcouncil@westkelownacity.ca)

Development Services

Business development

Call 778-797-2215.

Email

Current and long range planning

Call 778-797-8830.

Email

Development applications and subdivision approvals

Call 778-797-8830.

Email

Disability Services

General facility accessibility inquiries

Call 778-797-8800 or 778-797-2265.

Accessible parking passes

Call 778-797-2220.

HandyDART

Call 250-762-3278.

Dog Control

Abuse and animal cruelty

Call 250-861-7722.

Dangerous dogs, excessive barking, strays and general inquiries

Call 250-469-6284.

Licensing

Call 250-763-4918.

Other inquiries, questions

Email

Website

Engineering

General inquiries, capital projects and transportation planning

Call 778-797-8840.

Email

Facilities

General inquiries and maintenance

Call 778-797-8800.

Email

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

Call 778-797-2240.

Email

Webber Road Community Centre

2829 Inverness Road, West Kelowna, BC V4T 1J5

Call 250-768-3049.

Email

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 250-768-2322.

Email

Westside Seniors Centre

3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6

Call 250-768-4004.

Westside Youth Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 250-768-9139.

Facility and Field Bookings

Book a community centre

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

Call 778-797-8800.

Email

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-2240.

Email

Book a field

Call 778-797-2265.

Finance

For property tax and utility bill inquiries, please contact our Taxation and Utility Billing Staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries.

Accounts payable

(Note: Property tax and utility bill inquiries, please see separate listings below)

Tel.: 778-797-8858

Fax.: 778-797-8851

Email

Accounts receivable

Call 778-797-2220.

Email

Property taxes

Call 778-797-8860.

Email

Utility Bills

(Garbage, recycling, sewer and water)

Call 778-797-8850.

Email

Fire & Rescue

Administration

2708 Olalla Road, West Kelowna, V1Z 2A9

8:00 a.m. - 4:00 p.m. Monday to Friday, excluding holidays

Call 778-797-3200 ext. 1

Email

After hours non-emergency line and all burning complaints

Call 250-469-8577.

Burning permits

Call 778-797-3200 ext. 1

Inspections

Call 778-797-3206.

Public safety and education

Call 778-797-3207.

 Garbage and Recycling
Billing inquiries, cart change or upgrade or missed collection

Call 778-797-8850.

Email

Cart Change-out Form (Print, complete and return with any applicable payment to City Hall)

Glenmore Landfill

Call 250-469-8880.

Regional Waste Reduction Office

Call 250-469-6250.

Email

Website

Westside Residential Waste Disposal and Recycling Centre

Call 250-768-7110 (recorded message)

Website

Human Resources

Call 778-797-8890.

Current opportunities

Email

Logo Request

To request our logo for use, please complete our online logo request form. 

Parks

Bookings

Call 778-797-2265.

General inquiries and maintenance

778-797-8849

Email

Regional parks
  • Goats Peak

  • Gellatly Nut Farm

  • Gellatly Heritage

  • Glen Canyon

  • Shannon Lake

  • Kalamoir

  • Rose Valley

  • Raymer Bay

Call 250-469-6232.

Policing/RCMP

2390 Dobbin Road, West Kelowna, BC V4T 2H9

Crime prevention

Call 250-707-8021.

Non-emergency number

Call 250-768-2880.

General inquiries (non-complaint based)

Call 250-768-2880.

Email

Property Taxes

Call 778-797-8860.

Email

Purchasing

Call 778-797-8865.

Email

For more information, visit the Consumer Price Index page.

Recreation and Culture

General inquiries and program registration

Call 778-797-8800.

Email

Roads, Drainage, Sidewalks and Transportation

Ice and snow control, illegal dumping, patching, potholes and weeds

Submit a Service Request

Webpage

  • Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays
  • After hours, call AEL at 1-866-353-3136 
  • For Highways 97 and 97C, Westside Road and Westbank First Nation streets, call AIM at 1-866-222-4204.
  • For William R. Bennett Bridge, call Protrans at 1-888-769-2925.
Infrastructure planning and public works projects

Call 778-797-8840.

Sanitary Sewers

Emergencies, service requests and technical inquiries

Call 778-797-2246.

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call 1-855-851-4194 

Connect to sewer

Call 778-797-8820.

Email

Street Lights, Lines and Signs

Call 778-797-2225.

Email

Transit

Fares, passes
  • bctransit.com/kelowna/fares
Schedules
  • bctransit.com/kelowna/schedules-and-maps
Service inquiries

Call 250-860-8121.

Utility Bills (garbage, sewer and water)

Call 778-797-8850.

Email

Visitor Information Centre

2375 Dobbin Road, West Kelowna, BC V4T 2H9

Open May to September; 7 days/week; 9:00 a.m. to 5:00 p.m.

Call 250-768-2712.

Water Treatment Plants

Powers Creek Water Treatment Plant (multi-barrier)

Call 250-707-0141.

Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities

Call 778-797-2246.

Water

Emergencies, service requests and technical inquiries

Call 778-797-2246.

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call 1-855-851-4194. 

Sprinkling regulations and violations

Call 778-797-8810.

Contact Us

Subscribe to this Page
  • Contact Us
    Toggle Section Contact Us Menu
    • Making a Claim to the City
    • Staff Directory
  • View full City Hall menu
    • Accessibility
    • Agendas and Minutes
    • Budget
      Toggle Section Budget Menu
      • Capital Projects
      • Grants in Aid
      • Revenues and Spending
      • Taxes
    • Bylaws
      Toggle Section Bylaws Menu
      • Alphabetical listing
      • Numerical listing
      • Official Community Plan
      • Zoning Bylaw
    • COVID-19
    • Disclaimer & Privacy Policy
    • Elections and Electoral Approval
    • Employment
      Toggle Section Employment Menu
      • Current opportunities
    • Freedom of Information
    • Mayor and Council
      Toggle Section Mayor and Council Menu
      • Committees
      • Meeting Schedule
      • Policies
      • Speak As a Delegation Before Council
      • Strategic Priorities
    • News and Alerts
      Toggle Section News and Alerts Menu
      • Boil Water and Water Quality Advisories
      • Campfire Bans and Extreme Fire Hazard
      • Get Involved
      • Public Notices
      • Job Opportunities
      • News and Alerts
      • Road Report
      • Subscribe
    • Plans and Strategies
    • Property Taxes
      Toggle Section Property Taxes Menu
      • Assessments
      • Payment Options
      • Permissive Tax Exemption
      • Tax Sale
    • Services
    • Speculation Tax
    • Utility Billing and Rates
    • Webcasts

City of West Kelowna Footer Logo

© 2022 The City of West Kelowna,
2760 Cameron Road,
West Kelowna, BC, V1Z 2T6
Email us, Phone: 778-797-1000

A to ZAccessibilityDisclaimer and Privacy PolicySitemapContact Us

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.