Contact Us

Looking for a facility, program or service? We can get you to the right place.

The public is encouraged to avoid the line and connect with us digitally:

Call 778-797-1000
Email info@westkelownacity.ca
Ask West Kelowna through our website email submission form
Submit an online service request
Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
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City Hall

General inquiries/main reception

Tel.: 778-797-1000

Fax: 778-797-1001

Hours of operation

8:30 a.m. - 4:30 p.m. Monday - Friday

Offices are closed on statutory holidays or days in lieu:

New Year's Day, Family Day
Good Friday
Easter Monday
Victoria Day
Canada Day
BC Day
Labour Day
National Day for Truth and Reconciliation
Thanksgiving Day
Remembrance Day
Christmas Day and Boxing Day
Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis. See our holiday guide under the events calendar on our homepage for more details.

Mailing and City Hall street address

2760 Cameron Road

West Kelowna, BC V1Z 2T6

On-site parking is free and accessible parking is available

After hours emergencies

Ambulance, fire and police

Call 9-1-1

Dog attacks

Call 250-979-0925

Sanitary sewer and water

Call 1-855-851-4194

Roads and drainage

Call 1-866-353-3136

Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads

Call 1-866-222-4204

Wildlife - bears and mountain lions

If danger is immediate, call 9-1-1

William R. Bennett Bridge

Call 1-888-769-2925

Aquatic Centre

Johnson Bentley Memorial Aquatic Centre

3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6

Tel.: 778-797-7665

Fax: 778-797-7660

Arenas/Ice Rinks

Bookings

Call 778-797-2265

General inquiries

Call 778-797-8800

Maintenance

See on-shift personnel at the arena

Bear and Other Wildlife Conflicts

Immediate danger

Call 9-1-1

Inquiries and questions

Visit WildSafeBC website

Building and Renovations

Inspections and permits

Call 778-797-8820

Business Needs - Economic Development, Licensing, Permits and Other Services

Cancellations, new applications and renewals

Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.

General Inquiries

Call 778-797-8810

Business Licensing

Call 778-797-8810

Business Directory

Go to the Business Directory

To inquire about being listed on the directory, call 778-797-2215.

Economic Development Office

Call 778-797-2215.

Bylaw Enforcement

Complaints, ticket inquiries and information

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-8810

Cemetery

Interments, maintenance, mausoleums and plots

Call 778-797-8875

Communications and Media Relations

Communications, media relations and community engagement

Call 778-797-8807

Council

Agendas and minutes, meetings and public hearings

Call 778-797-2250

Contact Mayor and Council

Call 778-797-2210

Email (mayorandcouncil@westkelownacity.ca)

Development Services

Business development

Call 778-797-2215

Current and long range planning

Call 778-797-8830

Development applications and subdivision approvals

Call 778-797-8830

Disability Services

General facility accessibility inquiries

Call 778-797-8800 or 778-797-2265

Accessible parking passes

Call 778-797-2220

HandyDART

Call 250-762-3278

Dog Control

Abuse and animal cruelty

Call 250-861-7722

Dangerous dogs, excessive barking, strays and general inquiries

Call 250-469-6284

Licensing

Call 250-763-4918

Other inquiries, questions

Website

Engineering

General inquiries, capital projects and transportation planning

Call 778-797-8840

Facilities

General inquiries and maintenance

Call 778-797-8800

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

Call 778-797-2240

Webber Road Community Centre

2829 Inverness Road, West Kelowna, BC V4T 1J5

Call 250-768-3049

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 250-768-2322

Westside Seniors Centre

3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6

Call 250-768-4004

Westside Youth Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 250-768-9139

Facility and Field Bookings

Book a community centre

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

Call 778-797-8800

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-2240

Book a field

Call 778-797-2265

Finance

For property tax and utility bill inquiries, please contact our Taxation and Utility Billing Staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries.

Accounts payable

(Note: Property tax and utility bill inquiries, please see separate listings below)

Tel.: 778-797-8858

Fax.: 778-797-8851

Accounts receivable

Call 778-797-2220

Property taxes

Call 778-797-8860

Utility Bills

(Garbage, recycling, sewer and water)

Call 778-797-8850

Fire & Rescue

Administration

2708 Olalla Road, West Kelowna, V1Z 2A9

8:00 a.m. - 4:00 p.m. Monday to Friday, excluding holidays

Call 778-797-3200 ext. 1

After hours non-emergency line and all burning complaints

Call 250-469-8577

Burning permits

Call 778-797-3200 ext. 1

Inspections

Call 778-797-3206

Public safety and education

Call 778-797-3207

Garbage and Recycling

Billing inquiries, cart change or upgrade or missed collection

Call 778-797-8850

Cart Change-out Form (Print, complete and return with any applicable payment to City Hall)

Glenmore Landfill

Call 250-469-8880

Regional Waste Reduction Office

Call 250-469-6250

Website

Westside Residential Waste Disposal and Recycling Centre

Call 250-768-7110 (recorded message)

Website

Human Resources

Call 778-797-8890.

Current opportunities

Logo Request

To request our logo for use, please complete our online logo request form.

Parks

Bookings

Call 778-797-2265

General inquiries and maintenance

778-797-8849

Regional parks

Goats Peak
Gellatly Nut Farm
Gellatly Heritage
Glen Canyon
Shannon Lake
Kalamoir
Rose Valley
Raymer Bay

Call 250-469-6232.

Policing/RCMP

2390 Dobbin Road, West Kelowna, BC V4T 2H9

Crime prevention

Call 250-707-8021

Non-emergency number

Call 250-768-2880

General inquiries (non-complaint based)

Call 250-768-2880

Property Taxes

Call 778-797-8860

Purchasing

Call 778-797-8865

For more information, visit the Consumer Price Index page.

Recreation and Culture

General inquiries and program registration

Call 778-797-8800

Roads, Drainage, Sidewalks and Transportation

Ice and snow control, illegal dumping, patching, potholes and weeds

Submit a Service Request

Webpage

Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays
After hours, call AEL at 1-866-353-3136

For Highways 97 and 97C, Westside Road and Westbank First Nation streets, call AIM at 1-866-222-4204.

For William R. Bennett Bridge, call Protrans at 1-888-769-2925.

Infrastructure planning and public works projects

Call 778-797-8840

Sanitary Sewers

Emergencies, service requests and technical inquiries

Call 778-797-2246

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call 1-855-851-4194

Connect to sewer

Call 778-797-8820

Street Lights, Lines and Signs

Call 778-797-2225

Transit

Fares, passes

bctransit.com/kelowna/fares

Schedules

bctransit.com/kelowna/schedules-and-maps

Service inquiries

Call 250-860-8121

Utility Bills (garbage, sewer and water)

Call 778-797-8850

Visitor Information Centre

2375 Dobbin Road, West Kelowna, BC V4T 2H9

Open May to September; 7 days/week; 9:00 a.m. to 5:00 p.m.

Call 250-768-2712

Water Treatment Plants

Powers Creek Water Treatment Plant (multi-barrier)

Call 250-707-0141

Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities

Call 778-797-2246

Water

Emergencies, service requests and technical inquiries

Call 778-797-2246

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call 1-855-851-4194.

Sprinkling regulations and violations

Call 778-797-8810