Ask West Kelowna
Looking for a facility, program or service? We can help get you to the right place.
Ways to connect with us:
- Call 778-797-1000 or email us at info@westkelownacity.ca
- Ask West Kelowna through our website email submission form.
- Submit an online service request
- Pay bills and property taxes online through your financial institution. Submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
- Connect with us on Facebook, Twitter or Instagram
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City Hall |
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General inquiries/main reception Tel.: 778-797-1000 Fax: 778-797-1001 Hours of operation 8:30 a.m. - 4:30 p.m. Monday - Friday Offices are closed on statutory holidays or days in lieu:
Mailing and City Hall street address 2760 Cameron Road West Kelowna, BC V1Z 2T6 On-site parking is free and accessible parking is available |
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After hours emergencies |
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Ambulance, fire and police
Dog attacks
Sanitary sewer and water
Roads and drainage
Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads
Wildlife - bears and mountain lions
William R. Bennett Bridge
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Aquatic Centre |
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Johnson Bentley Memorial Aquatic Centre 3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6 Tel.: 778-797-7665 Fax: 778-797-7660 |
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Arenas/Ice Rinks |
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Bookings
General inquiries
Maintenance See on-shift personnel at the arena |
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Bear and Other Wildlife Conflicts |
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Immediate danger
Inquiries and questions
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Building and Renovations |
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Inspections and permits
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Business Needs - Economic Development, Licensing, Permits and Other Services |
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Cancellations, new applications and renewals Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking. General Inquiries
Business Licensing
Business Directory Go to the Business Directory
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Bylaw Enforcement |
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Complaints, ticket inquiries and information Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
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Cemetery |
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Interments, maintenance, mausoleums and plots
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Communications and Media Relations |
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Communications, media relations and community engagement
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Council |
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Agendas and minutes, meetings and public hearings
Contact Mayor and Council
Email (mayorandcouncil@westkelownacity.ca) |
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Development Services |
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Business development
Current and long range planning
Development applications and subdivision approvals
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Disability Services |
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General facility accessibility inquiries
Accessible parking passes
HandyDART
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Dog Control |
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Abuse and animal cruelty
Dangerous dogs, excessive barking, strays and general inquiries
Licensing
Other inquiries, questions |
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Engineering |
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General inquiries, capital projects and transportation planning
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Facilities |
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General inquiries and maintenance
Lakeview Heights Community Centre 860 Anders Road, West Kelowna, BC V1Z 1J9
Webber Road Community Centre 2829 Inverness Road, West Kelowna, BC V4T 1J5
Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
Westside Seniors Centre 3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6
Westside Youth Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
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Facility and Field Bookings |
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Book a community centre Lakeview Heights Community Centre 860 Anders Road, West Kelowna, BC V1Z 1J9
Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1
Book a field
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Finance |
For property tax and utility bill inquiries, please contact our Taxation and Utility Billing Staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries.
Accounts payable(Note: Property tax and utility bill inquiries, please see separate listings below) Tel.: 778-797-8858 Fax.: 778-797-8851 Accounts receivable
Property taxes
Utility Bills (Garbage, recycling, sewer and water) Call 778-797-8850 |
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Fire & Rescue |
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Administration 2708 Olalla Road, West Kelowna, V1Z 2A9 8:00 a.m. - 4:00 p.m. Monday to Friday, excluding holidays
After hours non-emergency line and all burning complaints
Burning permits
Inspections
Public safety and education
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| Garbage and Recycling |
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Billing inquiries, cart change or upgrade or missed collection
Cart Change-out Form (Print, complete and return with any applicable payment to City Hall) Glenmore Landfill
Regional Waste Reduction Office
Westside Residential Waste Disposal and Recycling Centre
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Human Resources |
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Logo Request |
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To request our logo for use, please complete our online logo request form. |
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Parks |
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Bookings
General inquiries and maintenance
Regional parks
Call 250-469-6232 |
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Policing/RCMP |
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2390 Dobbin Road, West Kelowna, BC V4T 2H9 Crime prevention
Non-emergency number
General inquiries (non-complaint based)
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Property Taxes |
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Purchasing |
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Recreation and Culture |
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General inquiries and program registration
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Roads, Drainage, Sidewalks and Transportation |
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Ice and snow control, illegal dumping, patching, potholes and weeds
Infrastructure planning and public works projects
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Sanitary Sewers |
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Emergencies, service requests and technical inquiries
(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call 1-855-851-4194 Connect to sewer
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Street Lights, Lines and Signs |
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Call 778-797-2225 |
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Transit |
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Fares, passes Schedules Service inquiries
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Utility Bills (garbage, sewer and water) |
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Visitor Information Centre |
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2375 Dobbin Road, West Kelowna, BC V4T 2H9 Open May to September - 7 days/week, 9:00 a.m. to 5:00 p.m.
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Water Treatment Plants |
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Powers Creek Water Treatment Plant
Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities
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Water |
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Emergencies, service requests and technical inquiries
(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call 1-855-851-4194. Sprinkling regulations and violations
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Contact Us