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Looking for a facility, program or service? We can get you to the right place.

COVID-19 Service Adjustments

The safety and well-being of our community is of utmost importance to Council and staff. We are following health authority guidelines to prevent the spread of COVID-19.

We are open for limited in-person access. The City of West Kelowna requires non-medical masks covering the nose and mouth to be worn at City-operated facilities.

Read our Welcome Back document here if you plan to visit us in person.

The public is encouraged to avoid the line and stay safe by connecting with us digitally:

  • Call 778-797-1000.
  • Email info@westkelownacity.ca.
  • Ask West Kelowna through our website email submission form.
  • Submit an online service request.
  • Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
  • Claim your Home Owner Grant online.
  • Follow us on Instagram at instagram.com/cityofwestkelowna.
  • Connect with us on Facebook at facebook.com/cityofwestkelowna.
  • Follow us on Twitter at twitter.com/westkelownacity.

City Hall

General inquiries/main reception

Tel.: 778-797-1000

Fax: 778-797-1001

Email

Hours of operation

8:30 a.m. - 4:30 p.m.

Monday - Friday

Offices are closed on statutory holidays or days in lieu: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day. Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis. See our holiday guide under the events calendar on our homepage for more details.

Mailing and City Hall street address

2760 Cameron Road

West Kelowna, BC V1Z 2T6

On-site parking is free; handicapped parking is available

After hours emergencies

Ambulance, fire and police

9-1-1

Dog attacks

250-979-0925

Sanitary sewer and water

1-855-851-4194

Roads and drainage 

1-866-353-3136

Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads

1-866-222-4204

Wildlife - bears and mountain lions

If danger is immediate, call 9-1-1

William R. Bennett Bridge

1-888-769-2925

Aquatic Centre

Johnson Bentley Memorial Aquatic Centre

3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6

Tel.: 778-797-7665

Fax: 778-797-7660

Email

Arenas/Ice Rinks

Bookings

778-797-2265

General inquiries

778-797-8800

Email

Maintenance

See on-shift personnel at the arena

Bear and Other Wildlife Conflicts

Immediate danger

Call 9-1-1

Inquiries and questions

Visit WildSafeBC website

Building and Renovations

Inspections and permits

778-797-8820

Email

Bus Services

See Transit

Business Needs - Economic Development, Licensing, Permits and Other Services

Cancellations, new applications and renewals

Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.

General Inquiries

778-797-8810

Email

Business Licensing

778-797-8810

Email

Business Directory

Go to the Business Directory.

To inquire about being listed on the directory, call 778-797-2215.

Economic Development Office

Call 778-797-2215

Find a location for your business.

Get help starting a business.

Get West Kelowna statistics.

Bylaw Enforcement

Complaints, ticket inquiries and information

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

778-797-8810

Email

Cemetery

Interments, maintenance, mausoleums and plots

778-797-8875

Email

Communications and Media Relations

778-797-2252

Email

Council

Agendas and minutes, meetings and public hearings

778-797-2250

Contact Mayor and Council

778-797-2210

Email (mayorandcouncil@westkelownacity.ca)

Development Services

Business development

778-797-2215

Email

Current and long range planning

778-797-8830

Email

Development applications and subdivision approvals

778-797-8830

Email

Land agent

778-797-8839

Email

Disability Services

General facility accessibility inquiries

778-797-8800 or 778-797-2265

Handicapped parking passes

778-797-2220

HandyDART

250-762-3278

Dog Control

Abuse and animal cruelty

250-861-7722

Dangerous dogs, excessive barking, strays and general inquiries

250-469-6284

Licensing

250-763-4918

Other inquiries, questions

Email

Website

Engineering

General inquiries, capital projects and transportation planning

778-797-8840

Email

Facilities

General inquiries and maintenance

778-797-8800

Email

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

778-797-2240

Email

Webber Road Community Centre

2829 Inverness Road, West Kelowna, BC V4T 1J5

250-768-3049

Email

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

250-768-2322

Email

Westside Seniors Centre

3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6250-768-4004

Westside Youth Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

250-768-9139

Facility and Field Bookings

Book a community centre

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

778-797-8800

Email

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

778-797-2240

Email

Book a field

778-797-2265

Finance

For home owner grant, property tax and utility bill inquiries, please contact our Taxation and Utility Billing Staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries.

Accounts payable

(Note: For home owner grant, property tax and utility bill inquiries, please see separate listings below)

Tel.: 778-797-8858

Fax.: 778-797-8851

Email

Accounts receivable

778-797-2220

Email

Home owner grants and property taxes

778-797-8860

Email

Utility Bills

(Garbage, recycling, sewer and water)

778-797-8850

Email

Fire & Rescue

Administration

2708 Olalla Road, West Kelowna, V1Z 2A9

8 a.m. - 4 p.m. Monday to Friday, excluding holidays

778-797-3200 ext. 1

Email

After hours non-emergency line and all burning complaints

250-469-8577

Burning permits

778-797-3200 ext. 1

Inspections

778-797-3206

Public safety and education

778-797-3207

 Garbage and Recycling

Billing inquiries, cart change or upgrade or missed collection

778-797-8850

Email

Cart Change-out Form (Print, complete and return with any applicable payment to City Hall)

Glenmore Landfill

250-469-8880

Regional Waste Reduction Office

250-469-6250

Email

Website

Westside Residential Waste Disposal and Recycling Centre

250-768-7110 (recorded message)

Website

Human Resources

778-797-8890

Current opportunities

Email

Parks

Bookings

778-797-2265

General inquiries and maintenance

778-797-8849

Email

Regional parks (Gellatly Nut Farm, Glen Canyon, Kalamoir and Rose Valley)

250-469-6232

Policing/RCMP

2390 Dobbin Road, West Kelowna, BC V4T 2H9

Crime prevention

250-707-8021

Non-emergency number

250-768-2880

General inquiries (non-complaint based)

250-768-2880

Email

Pool

Johnson Bentley Memorial Aquatic Centre

3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6

Tel.: 778-797-7665

Fax: 778-797-7660

Email

Property Taxes

778-797-8860

Email

Purchasing

778-797-8865

Email

Recreation and Culture

General inquiries and program registration

778-797-8800

Email

Roads, Drainage, Sidewalks and Transportation

Ice and snow control, illegal dumping, patching, potholes and weeds

Submit a Service Request

Webpage

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call AEL at 1-866-353-3136 

 

For Highways 97 and 97C, Westside Road and Westbank First Nation streets, call AIM at 1-866-222-4204.

 

For William R. Bennett Bridge, call Protrans at 1-888-769-2925.

Infrastructure planning and public works projects

778-797-8840

Sanitary Sewers

Emergencies, service requests and technical inquiries

778-797-2246

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call 1-855-851-4194 

Connect to sewer

778-797-8820

Email

Street Lights, Lines and Signs

778-797-2225

Email

Transit

Fares, passes

https://bctransit.com/kelowna/fares

Schedules

https://bctransit.com/kelowna/schedules-and-maps

Service inquiries

250-860-8121

Utility Bills (garbage, sewer and water)

778-797-8850

Email

Visitor Information Centre

2375 Dobbin Road, West Kelowna, BC V4T 2H9

Open May to September; 7 days/week; 9 a.m. to 5 p.m.

250-768-2712

Water Treatment Plants

Powers Creek Water Treatment Plant (multi-barrier)

250-707-0141

Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities

778-797-2246

Water

Emergencies, service requests and technical inquiries

778-797-2246

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call 1-855-851-4194 

Sprinkling regulations and violations

778-797-8810

Contact Us

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© 2018 The City of West Kelowna,
2760 Cameron Road,
West Kelowna, BC, V1Z 2T6
Email us, Phone: 778-797-1000

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