Ask West Kelowna
Customer Service Feedback
You can submit a service request or customer service feedback regarding a municipal service online. Please provide your comments and relevant specific details (e.g., date, time, location, service details, etc.). Please note, it may take up to five business days for the City of West Kelowna to respond to your feedback.
Website Feedback
We welcome any feedback you have on the website, comments can be provided either on the site or specific pages by selecting the 'Ask West Kelowna' link located on the right hand side of every webpage.
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City Hall |
General inquiries/main receptionTel.: 778-797-1000 Fax: 778-797-1001 Hours of operation8:30 a.m. - 4:30 p.m. Monday - Friday Offices are closed on statutory holidays or days in lieu: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day. Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis. See our holiday guide under the events calendar on our homepage for more details. Mailing and City Hall street address2760 Cameron Road West Kelowna, BC V1Z 2T6 On-site parking is free; handicapped parking is available |
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After hours emergencies |
Ambulance, fire and police9-1-1 Dog attacks250-979-0925 Drainage, sewer and water778-797-2246 Roads1-866-353-3136 Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads1-866-222-4204 Wildlife - bears and mountain lionsIf danger is immediate, call 9-1-1 William R. Bennett Bridge1-888-769-2925 |
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Aquatic Centre |
Johnson Bentley Memorial Aquatic Centre3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6 Tel.: 778-797-7665 Fax: 778-797-7660 |
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Arenas/Ice Rinks |
Bookings778-797-2265 General inquiries778-797-8800 MaintenanceSee on-shift personnel at the arena |
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Bear and Other Wildlife Conflicts |
Immediate dangerCall 9-1-1 Inquiries and questionsVisit WildSafeBC website |
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Building and Renovations |
Inspections and permits778-797-8820 |
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Bus Services |
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Business Needs - Economic Development, Licensing, Permits and Other Services |
Cancellations, new applications and renewalsSubmit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking. General Inquiries778-797-8810 Business DirectoryGo to the Business Directory. To inquire about being listed on the directory, call 778-797-2215.
Economic Development OfficeCall 778-797-2215 Find a location for your business. Get help starting a business. |
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Bylaw Enforcement |
Complaints, ticket inquiries and informationWestbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1 778-797-8810 |
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Cemetery |
Interments, maintenance, mausoleums and plots778-797-8875 |
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Communications and Media Relations |
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778-797-2253 |
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Council |
Agendas and minutes, meetings and public hearings778-797-2250 Contact Mayor and Council778-797-2210 Email (mayorandcouncil@westkelownacity.ca) |
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Development Services |
Business development778-797-2215 Current and long range planning778-797-8830 Development applications and subdivision approvals778-797-8830 Land agent778-797-8839 |
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Disability Services |
General facility accessibility inquiries778-797-8800 or 778-797-2265 Handicapped parking passes778-797-2220 HandyDART250-762-3278 |
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Dog Control |
Abuse and animal cruelty250-861-7722 Dangerous dogs, excessive barking, strays and general inquiries250-469-6284 Licensing250-763-4918 Other inquiries, questions |
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Engineering |
General inquiries, capital projects and transportation planning778-797-8840 |
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Facilities |
General inquiries and maintenance778-797-8800 Lakeview Heights Community Centre860 Anders Road, West Kelowna, BC V1Z 1J9 778-797-8800 Webber Road Community Centre2829 Inverness Road, West Kelowna, BC V4T 1J5 250-768-3049 Westbank Lions Community Centre2466 Main Street, West Kelowna, BC V4T 1Z1 250-768-2322 Westside Seniors Centre3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6250-768-4004 Westside Youth Centre2466 Main Street, West Kelowna, BC V4T 1Z1 250-768-9139 |
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Facility and Field Bookings |
Book a community centreLakeview Heights Community Centre 860 Anders Road, West Kelowna, BC V1Z 1J9 778-797-8800 Westbank Lions Community Centre 2466 Main Street, West Kelowna, BC V4T 1Z1 778-797-2240 Book a field778-797-2265 |
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Finance |
Accounts payableTel.: 778-797-8858 Fax.: 778-797-8851 Accounts receivable778-797-5520 |
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Fire & Rescue |
Administration2708 Olalla Road, West Kelowna, V1Z 2A9 8 a.m. - 4 p.m. Monday to Friday, excluding holidays 778-797-3200 ext. 1 After hours non-emergency line and all burning complaints250-469-8577 Burning permits778-797-3200 ext. 1 Inspections778-797-3206 Public safety and education778-797-3207 |
| Garbage and Recycling |
Billing inquiries, cart change or upgrade or missed collection778-797-8850 Cart Change-out Form (Print, complete and return with any applicable payment to City Hall) Glenmore Landfill250-469-8880 Regional Waste Reduction Office250-469-6250 Westside Residential Waste Disposal and Recycling Centre250-768-7110 (recorded message) |
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Human Resources |
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778-797-8890 |
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Parks |
Bookings778-797-2265 General inquiries and maintenance778-797-8849 Regional parks (Gellatly Nut Farm, Glen Canyon, Kalamoir and Rose Valley)250-469-6232 |
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Policing/RCMP |
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2390 Dobbin Road, West Kelowna, BC V4T 2H9 Crime prevention250-707-8021 Non-emergency number250-768-2880 General inquiries (non-complaint based)250-768-2880 |
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Pool |
Johnson Bentley Memorial Aquatic Centre3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6 Tel.: 778-797-7665 Fax: 778-797-7660 |
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Property Taxes |
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778-797-8860 |
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Purchasing |
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778-797-8865 |
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Recreation and Culture |
General inquiries and program registration778-797-8800 |
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Roads, Sidewalks and Transportation |
Ice and snow control, illegal dumping, patching, potholes and weeds(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays) After hours, call AEL at 1-866-353-3136
For Highways 97 and 97C, Westside Road and Westbank First Nation streets, call AIM at 1-866-222-4204.
For William R. Bennett Bridge, call Protrans at 1-888-769-2925. Infrastructure planning and public works projects778-797-8840 |
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Sewers |
Emergencies and service and technical inquiries778-797-2246 Connect to sewer778-797-8820 |
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Street Lights, Lines and Signs |
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778-797-2225 |
Fares, passeshttps://bctransit.com/kelowna/fares Scheduleshttps://bctransit.com/kelowna/schedules-and-maps Service inquiries250-860-8121 |
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Utility Bills (garbage, sewer and water) |
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778-797-8850 |
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Visitor Information Centre |
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2375 Dobbin Road, West Kelowna, BC V4T 2H9 Open May to September; 7 days/week; 9 a.m. to 5 p.m. 250-768-2712 |
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Wastewater Treatment Plants |
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Powers Creek Treatment Plant (multi-barrier) 250-469-6120 Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities 778-797-2246 |
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Water |
Emergencies and service and technical inquiries778-797-2246 Sprinkling regulations and violations778-797-8810 |
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