Contact Us

Keep safe, stay well

Let's work together to keep each other safe and healthy from COVID-19, the flu and other communicable diseases:

Remain at home if you're sick
Sanitize/wash your hands
Wear masks indoors (required) if over 12 years old.
If you are using or visiting our facilities, please note that the City of West Kelowna will continue to follow the BC Restart Plan, which you can find here, and the complying British Columbia Recreation and Parks Association (BCRPA) guidelines that can be found through this webpage.

Looking for a facility, program or service? We can get you to the right place.

The public is encouraged to avoid the line and stay safe by connecting with us digitally:

Call 778-797-1000.
Email info@westkelownacity.ca.
Ask West Kelowna through our website email submission form.
Submit an online service request.
Pay bills and property taxes online through your financial institution; or submit a cheque payment by mail or in the after hours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line. Our address is City Hall, 2760 Cameron Road, West Kelowna, BC V1Z 2T6.
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City Hall

General inquiries/main reception

Tel.: 778-797-1000

Fax: 778-797-1001

Hours of operation

8:30 a.m. - 4:30 p.m. Monday - Friday

Offices are closed on statutory holidays or days in lieu: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, BC Day, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Day and Boxing Day. Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis. See our holiday guide under the events calendar on our homepage for more details.

Mailing and City Hall street address

2760 Cameron Road

West Kelowna, BC V1Z 2T6

On-site parking is free; accessible parking is available

After hours emergencies

Ambulance, fire and police

Call 9-1-1.

Dog attacks

Call 250-979-0925.

Sanitary sewer and water

Call 1-855-851-4194.

Roads and drainage

Call 1-866-353-3136.

Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads

Call 1-866-222-4204.

Wildlife - bears and mountain lions

If danger is immediate, call 9-1-1

William R. Bennett Bridge

Call 1-888-769-2925.

Aquatic Centre

Johnson Bentley Memorial Aquatic Centre

3737 Old Okanagan Highway, West Kelowna, BC V4T 2H6

Tel.: 778-797-7665

Fax: 778-797-7660

Arenas/Ice Rinks

Bookings

Call 778-797-2265.

General inquiries

Call 778-797-8800.

Maintenance

See on-shift personnel at the arena

Bear and Other Wildlife Conflicts

Immediate danger

Call 9-1-1

Inquiries and questions

Visit WildSafeBC website

Building and Renovations

Inspections and permits

Call 778-797-8820.

Business Needs - Economic Development, Licensing, Permits and Other Services

Cancellations, new applications and renewals

Submit new applications and payments in person or by mail via the Finance Department at West Kelowna City Hall, 2760 Cameron Road, V1Z 2T6. Renewals can be paid in person, by mail or through online banking.

General Inquiries

Call 778-797-8810.

Business Licensing

Call 778-797-8810.

Business Directory

Go to the Business Directory.

To inquire about being listed on the directory, call 778-797-2215.

Economic Development Office

Call 778-797-2215.

Find a location for your business.
Get help starting a business.
Get West Kelowna statistics.

Bylaw Enforcement

Complaints, ticket inquiries and information

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-8810.

Cemetery

Interments, maintenance, mausoleums and plots

Call 778-797-8875.

Communications and Media Relations

Communications, media relations and community engagement

Call 778-797-2252.

Council

Agendas and minutes, meetings and public hearings

Call 778-797-2250.

Contact Mayor and Council

Call 778-797-2210.

Email (mayorandcouncil@westkelownacity.ca)

Development Services

Business development

Call 778-797-2215.

Current and long range planning

Call 778-797-8830.

Development applications and subdivision approvals

Call 778-797-8830.

Disability Services

General facility accessibility inquiries

Call 778-797-8800 or 778-797-2265.

Accessible parking passes

Call 778-797-2220.

HandyDART

Call 250-762-3278.

Dog Control

Abuse and animal cruelty

Call 250-861-7722.

Dangerous dogs, excessive barking, strays and general inquiries

Call 250-469-6284.

Licensing

Call 250-763-4918.

Other inquiries, questions

Website

Engineering

General inquiries, capital projects and transportation planning

Call 778-797-8840.

Facilities

General inquiries and maintenance

Call 778-797-8800.

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

Call 778-797-2240.

Webber Road Community Centre

2829 Inverness Road, West Kelowna, BC V4T 1J5

Call 250-768-3049.

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 250-768-2322.

Westside Seniors Centre

3661 Old Okanagan Highway, West Kelowna, BC V4T 1P6

Call 250-768-4004.

Westside Youth Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 250-768-9139.

Facility and Field Bookings

Book a community centre

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, BC V1Z 1J9

Call 778-797-8800.

Westbank Lions Community Centre

2466 Main Street, West Kelowna, BC V4T 1Z1

Call 778-797-2240.

Book a field

Call 778-797-2265.

Finance

For property tax and utility bill inquiries, please contact our Taxation and Utility Billing Staff; our Accounts Payable and Accounts Receivable staff are unable to assist with your inquiries.

Accounts payable

(Note: Property tax and utility bill inquiries, please see separate listings below)

Tel.: 778-797-8858

Fax.: 778-797-8851

Accounts receivable

Call 778-797-2220.

Property taxes

Call 778-797-8860.

Utility Bills

(Garbage, recycling, sewer and water)

Call 778-797-8850.

Fire & Rescue

Administration

2708 Olalla Road, West Kelowna, V1Z 2A9

8:00 a.m. - 4:00 p.m. Monday to Friday, excluding holidays

Call 778-797-3200 ext. 1

After hours non-emergency line and all burning complaints

Call 250-469-8577.

Burning permits

Call 778-797-3200 ext. 1

Inspections

Call 778-797-3206.

Public safety and education

Call 778-797-3207.

Garbage and Recycling

Billing inquiries, cart change or upgrade or missed collection

Call 778-797-8850.

Cart Change-out Form (Print, complete and return with any applicable payment to City Hall)

Glenmore Landfill

Call 250-469-8880.

Regional Waste Reduction Office

Call 250-469-6250.

Website

Westside Residential Waste Disposal and Recycling Centre

Call 250-768-7110 (recorded message)

Website

Human Resources

Call 778-797-8890.

Current opportunities

Logo Request

To request our logo for use, please complete our online logo request form.

Parks

Bookings

Call 778-797-2265.

General inquiries and maintenance

778-797-8849

Regional parks

Goats Peak
Gellatly Nut Farm
Gellatly Heritage
Glen Canyon
Shannon Lake
Kalamoir
Rose Valley
Raymer Bay

Call 250-469-6232.

Policing/RCMP

2390 Dobbin Road, West Kelowna, BC V4T 2H9

Crime prevention

Call 250-707-8021.

Non-emergency number

Call 250-768-2880.

General inquiries (non-complaint based)

Call 250-768-2880.

Property Taxes

Call 778-797-8860.

Purchasing

Call 778-797-8865.

For more information, visit the Consumer Price Index page.

Recreation and Culture

General inquiries and program registration

Call 778-797-8800.

Roads, Drainage, Sidewalks and Transportation

Ice and snow control, illegal dumping, patching, potholes and weeds

Submit a Service Request

Webpage

Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays
After hours, call AEL at 1-866-353-3136

For Highways 97 and 97C, Westside Road and Westbank First Nation streets, call AIM at 1-866-222-4204.

For William R. Bennett Bridge, call Protrans at 1-888-769-2925.

Infrastructure planning and public works projects

Call 778-797-8840.

Sanitary Sewers

Emergencies, service requests and technical inquiries

Call 778-797-2246.

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call 1-855-851-4194

Connect to sewer

Call 778-797-8820.

Street Lights, Lines and Signs

Call 778-797-2225.

Transit

Fares, passes

bctransit.com/kelowna/fares

Schedules

bctransit.com/kelowna/schedules-and-maps

Service inquiries

Call 250-860-8121.

Utility Bills (garbage, sewer and water)

Call 778-797-8850.

Visitor Information Centre

2375 Dobbin Road, West Kelowna, BC V4T 2H9

Open May to September; 7 days/week; 9:00 a.m. to 5:00 p.m.

Call 250-768-2712.

Water Treatment Plants

Powers Creek Water Treatment Plant (multi-barrier)

Call 250-707-0141.

Lakeview, Pritchard/Sunnyside and West Kelowna Estates chlorination-only facilities

Call 778-797-2246.

Water

Emergencies, service requests and technical inquiries

Call 778-797-2246.

(Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays)

After hours, call 1-855-851-4194.

Sprinkling regulations and violations

Call 778-797-8810.