Accessibility

What's new

Accessibility Plan approved - May 13, 2025 Regular Council Meeting

Council approved the Accessibility Plan, which includes three goals and 16 actions. Implementation will consider staff resources, time, and financial capacities. The 10-year capital plan provides $51,500 every three years to conduct accessibility audits and $51,500 annually for improvement projects.

Watch the Council Meeting webcast here.
Read the full Report to Council.

Read our Accessibility Plan

The Accessibility Plan is an opportunity for people in West Kelowna to foster a community where inclusion is an ongoing practice. It involves engaging individuals with disabilities in every stage of designing, implementing, and providing feedback on accessibility initiatives.

Building a community for everyone

We are creating a community where everyone, regardless of ability, can actively participate in all aspects of daily life—both now and in the future.

The City of West Kelowna welcomes ongoing feedback and input from people with disabilities, including those related to vision, hearing, mobility, learning, development, mental health, age, and memory.

Together, let’s ensure that residents and visitors of all abilities, diversities and backgrounds can fully access and enjoy our programs, services, sidewalks, crosswalks, pathways, parks, trails, facilities, beaches, and other attractions and amenities.

We want to understand the barriers people face when accessing our programs, facilities, information, services, or support. Share your experiences, suggestions for improvement, or positive feedback to help us make West Kelowna more accessible.

We want to hear from you!

Making West Kelowna more accessible

We're continuing to work collaboratively to make our community more accessible. Here are some of the improvements we've already made:

City Hall, administrative and services
- Varying counter heights at City Hall
- Corporate website designed in compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
- Closed captioning in video production
Parks
- Julia’s Junction – Inclusive Play Space
  - An accessible and inclusive play space, providing a place for people of all ages and abilities to enjoy
  - Located at Westbank Centre Park, 2569 May Street, West Kelowna
- Westbank Centre Park
  - Includes Julia’s Junction, Kids Care Spray Park and Westbank Centre Community Gardens
  - Located at Westbank Centre Park, 2569 May Street, West Kelowna
- Casa Loma Dock Park
  - Features a paved pathway, accessible boardwalk, and picnic areas
  - Located at 2717 Casa Loma Road
- Beechnut Park
  - Provides access to a pebble swim beach via a wheelchair ramp. A picnic table and bench are conveniently located near the water for relaxation.
  - Located at 2395 George Court
- Rotary Trails
  - Walking trails and viewing platforms
  - Located at 4082 Gellatly Road, across the street from the Gellatly Bay waterfront
- Gellatly Multi-use Pathway and Recreational Corridor
  - Located along Gellatly Road

Transportation and Infrastructure
- Boucherie Multi-use Pathway
- Brown Road upgrade Main to Gossett
- Glenrosa Road and McIver Road Improvements
- Shannon Lake Road Roundabout and Multi-use Pathway
- Shannon Lake – McDougall Creek Bridge to Bartley and Bartley to Highway 97 improvements
- Stevens Road multi-use corridor improvements, Bartley to Stevens
- Webber Road sidewalks
- Westlake Road improvements
- Whitworth Road – George Court to Pebble Beach Multi-use Pathway

About the Accessibility & Inclusion Committee

The City of West Kelowna’s Accessibility & Inclusion Committee (AIC) brings together community members, organizations, and municipal staff to work collaboratively. The committee’s mission is to enhance accessibility and foster inclusion by:

Reducing and removing barriers to accessibility,
Centering the experiences of individuals with varying abilities, and
Promoting a welcoming, inclusive community.

The AIC’s top priority is developing an Accessibility & Inclusion Plan to expand and improve accessibility options throughout the city. Learn more by visiting the Committee's webpage.

Resources

Transit
- handyDART is an accessible, door-to-door shared service for people with permanent or temporary disabilities who can't easily use fixed-route transit without assistance from another person. To register or book at trip, visit the handyDART webpage.
Accessible Parking Permit
- Find more information on our Accessible Parking Permits webpage.