Ask West Kelowna
The Building Department administers the City's Building, Zoning, Safe Premises and Sign Bylaws and oversees building permits and inspections.
The department ensures that the construction of buildings and structures meets the standards of the Building Bylaw, BC Building Code and applicable federal regulations.
The department deals primarily with the regulation and inspection of new construction, renovations, alterations, additions, and changes in occupancy of existing buildings. Residents looking to connect to sewer and upgrade or repair water lines should also contact the Building Department for assistance.
BC Codes Free Online Access
The Province of BC is now offering the BC Building, Plumbing and Fire Codes online at no charge. To access visit the Province of BC Codes website at bccodes.ca.
Customer Service
Inspectors are available for general inquiries from 8:30 to 9:30 a.m. and 2:30 to 3:30 p.m. on simple buildings and structures (ie: single family dwellings, accessory buildings, sign permits). Inquiries involving more complex projects (ie: commercial, industrial, institutional, multi-family) require an appointment with an Inspector. Please call 778-797-8820 to arrange an appointment. Alternatively, we encourage you to email your inquiry to us or leave a detailed message at 778-797-8820. All inquiries are directed to the appropriate team member for review and response. Please do not send inquiries through multiple channels. All process, property inquiry and administrative type questions will be addressed by our Building Administrative Team at the front counter throughout the business day. Email correspondence is encouraged for these queries.
When making an inquiry, we need the following information:
- Site location
- Type of project proposal
- Your detailed question(s)
- Contact name, phone number, email
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FRONT COUNTER SUBMISSIONS
- Documents for active Building Permit Applications on simple buildings and structures will be accepted by our Building Administrative Team during regular office hours. No appointment is necessary. Please ensure your documents are labelled with the project address and building permit number.
- Document submission for complex applications will require an appointment, where the necessity of meeting with the Building Permit Review Committee will be assessed.
- Complex applications will require approval prior to acceptance.
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