Ask West Kelowna
The Building Department administers the City's Building, Zoning, Safe Premises and Sign Bylaws and oversees building permits and inspections.
The department ensures that the construction of buildings and structures meets the standards of the Building Bylaw, BC Building Code and applicable federal regulations.
The department deals primarily with the regulation and inspection of new construction, renovations, alterations, additions, and changes in occupancy of existing buildings. Residents looking to connect to sewer and upgrade or repair water lines should also contact the Building Department for assistance.
Latest News
| Booking Inspections |
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The Inspection booking deadline is 3:00 the day prior. For example: to book an inspection for a Tuesday, the request needs to be received by 3:00 p.m. on the Monday prior, for a Monday inspection the request is needed before 3:00 p.m. on the Friday prior. Please book your inspection by phone or email including site address, permit number, contact name and phone number and the specific inspection. Inspections are booked in the order that they are received and assigned to an area inspector for the requested day. We are not able to guarantee time or AM/PM requests. Access instructions will be noted in the request. If you are not ready for your inspection or need to cancel for any reason, please contact us to cancel your request as early as possible. Please be sure to submit any required documentation to our office prior to requesting your inspection, and that you are ready for the inspection PRIOR to making your request. Failure to be ready may result in a Failed inspection result and re-inspection fees. |
| COVID - 19 Procedures - Updated March 31, 2021 |
| City Hall has re-opened to the public in limited capacity and is encouraging people to conduct business online and by phone as much as possible. The City of West Kelowna requires non-medical masks covering the nose and mouth to be worn at City-operated facilities to help reduce the spread of COVID-19 across our community and with our loved ones. Visit westkelownacity.ca/COVID-19 to see the latest updates to COVID-19 safety protocols. |
| Submission of BCLS Surveyed Site Plans |
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The City has encountered ongoing issues with incorrectly sited buildings and having the location surveys being submitted too late in the building process. As of February 8, 2021, location surveys must be submitted and approved before proceeding beyond the foundation stage. For full details see the Submission of BCLS Site Survey Bulletin. |
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Application Pre-screening |
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All applications will be pre-screened by our front counter staff and an inspector to ensure all documents are filled out completely and the basic required documentation is present. Once the required documentation has been supplied the permit will then be entered into the Plan Check Queue to determine compliance with the BC Building Code and City of West Kelowna Bylaws. You may be required to submit further documentation once the plan check procedure is underway based on the scope of work. |
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BC Building Code Free Online |
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The Province of BC is now offering the BC Building, Plumbing and Fire Codes online at no charge. To access visit the Province of BC Codes website at bccodes.ca. |
Property Information Requests
| Property Owner's and Contractor's |
| You can submit your request to us in writing to building@westkelownacity.ca or visit City Hall to request City documents and plans from the Building Department regarding a specific property. If you are a contractor, please have the property owner provide us with written authorization so we can release information to you directly. We will send you the requested information via email or you may come and pick it up at City Hall. |
| Real Estate Agents |
| Please submit to us your signed listing contract or accepted offer to purchase to building@westkelownacity.ca or visit City Hall to request City documents and plans from the Building Department regarding a specific property. We can send you the requested information via email or you may come and pick them up at City Hall. |
Customer Service
Inspectors are available for general inquiries from 8:30 to 9:30 a.m. and 2:30 to 3:30 p.m. on simple buildings and structures (ie: single family dwellings, accessory buildings, sign permits). Inquiries involving more complex projects (ie: commercial, industrial, institutional, multi-family) require an appointment with an Inspector. Please call 778-797-8820 to arrange an appointment. Alternatively, we encourage you to email your inquiry to us. All inquiries are directed to the appropriate team member for review and response. Please do not send inquiries through multiple channels. All process, property inquiry and administrative type questions will be addressed by our Building Administrative Team at the front counter throughout the business day. Email correspondence is encouraged for these queries.
When making an inquiry, we need the following information:
- Site location
- Type of project proposal
- Your detailed question(s)
- Contact name, phone number, email
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