Snow Removal & Ice Control

Snow Removal Procedures

AEL provides snow removal on all streets within West Kelowna's municipal boundary. Services include:

  • Roadway sanding and salting
  • Roadway snow and ice removal
The degree of snowfall will impact the rate at which roads are cleared and in what order streets are maintained. For more information, please refer to our:

Road Maintenance Requests

and Tips

Crews require residents to remove parked vehicles from the street as they will interfere with winter roads maintenance efforts. Plows are unable to avoid leaving snow at the base of driveways. The focus of the Roads Maintenance Program is to provide safe travel lanes for the motoring public. Thank you for your cooperation.

Please drive safely and according to road conditions. Ensure appropriate winter tires are used. For more information on safe winter driving, please visit the Winter Driving Safety Alliance's website.

Road Clearing Priorities

Snow removal is conducted on a priority basis; and, the following considerations are used to determine the order in which roads are cleared within the municipality:

  • Arterial and collector roads, transit routes and roads with steep grades (public safety)
  • School zones and/or school bus routes; town centres and population centres
  • All other local and rural roads

You may also refer to the City of West Kelowna's Winter Roadway Maintenance Policy.

Please note: If you live in a strata development, please contact your strata council to determine who has been hired to clear roads on your streets.

Highways and Roads in Other Jurisdictions

West Kelowna and AEL are not responsible for clearing Highway 97, Highway 97C, Westside Road, streets in the Central Okanagan West Electoral Area, District of Peachland or Westbank First Nation.

If you live in a strata development, please contact your management company or council regarding snow maintenance issues.


Plows are unable to avoid depositing snow in front of driveways while clearing roads. Plows direct snow to the right. When shoveling, pile snow to the left (when facing your property) of the driveway. This allows for better views of oncoming traffic when leaving the driveway; and, plows will drag less snow across your access. Do not shovel snow from driveways into the road. Keep spring thaw/drainage in mind when piling snow.

Sidewalks and Walkways

Property owners are required to remove snow and ice from sidewalks and walkways bordering their lot. The municipality removes snow and ice from sidewalks that are adjacent to civic buildings and at selected parks and pedestrian accesses. For more information, please:

Curbside Waste Cart Placement

During heavier snow fall and poor road conditions, your garbage and recycling collection may be delayed. Our waste hauler, OK Environmental Waste Systems does its best to ensure regular collection schedules are maintained.                     

If your regular collection day is missed, collection will take place on the following day, weather conditions permitting. In extreme weather conditions, collection may be delayed more than one day. Residents whose garbage or recycling has not been picked up should continue to leave it out for collection, and the waste haulers will pick it up as soon as possible. In heavy snowfall times, do not bring your carts back in until they have been emptied to ensure your collection is not missed. Please clear snow from the lid.

In winter months, it may be necessary to alter the regular placement of your carts to ensure the collection vehicle can reach them:

  • Find or clear an unobstructed site to put your carts out for collection
  • Put carts as close as possible to the street, without obstructing the street, sidewalk or bike lane. Often placing your carts on either side of your driveway allows for greater ease for the collection trucks and for you
  • Keep carts off the travelled portion of the roadway so as not to interfere with snow plows. Do not place carts in a location where the snow plow will hit them
  • The cart should be no closer than three feet from any obstacle, parked car, or other cart - an arm’s length spacing is required between each cart. When considering cart placement, it’s important to note the automated arm on the collection truck can only reach a maximum of eight feet from the truck, and up to one foot off the ground
  • Do not place carts behind or on top of snow banks
  • Please have your carts out by 7 a.m. on collection day. Avoid placing your carts out the night before collection and bring them away from the road as soon as possible, to avoid interfering with snow plows often working overnight to clear our roadways of heavy snow
  • Clear your cart of snow and ice to ensure the lid opens when cart is tipped
  • General Safety: As the waste collection carts are equipped with wheels, please use extra caution when wheeling them in snowy and icy conditions